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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: 39 seconds ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: Sept. 12, 2024, 1:17 a.m.
    Status: Resolved
    Update: We experienced an issue on September 11th, 2024, between 3:40 PM PST and 6:10 PM PST, where under specific conditions, our AI Agent encountered a loop causing it to respond to its own outputs. This resulted in an undesirable behavior affecting some customer interactions. As soon as the issue was identified, we took immediate action to revert the changes, halting the loop. We are currently conducting a detailed assessment to determine the full impact and will provide an update with more precise information in the coming hours. We apologize for any inconvenience this may have caused.

Updates:

  • Time: Sept. 10, 2024, 1:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 10, 2024, 1:40 p.m.
    Status: Identified
    Update: Issue has been identified and is being tackled.
  • Time: Sept. 10, 2024, 1:25 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 10, 2024, 2:28 p.m.
    Status: Resolved
    Update: We don't seem to have any issues, everything should be working normally now
  • Time: Sept. 10, 2024, 2:01 p.m.
    Status: Monitoring
    Update: The issue is fixed from Shopify's side, we're monitoring to see if we have any side effects from our side due to the spike from resuming the events
  • Time: Sept. 10, 2024, 1:23 p.m.
    Status: Identified
    Update: Shopify have an issue from their side (https://www.shopifystatus.com/) which is affecting the ingestion of data received from their side. We're monitoring the situation and will update you in 1h or on any change

Updates:

  • Time: Sept. 5, 2024, 3:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 5, 2024, 2:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.

Updates:

  • Time: Sept. 2, 2024, 11:19 a.m.
    Status: Resolved
    Update: We've stopped observing errors when creating new domain verifications.
  • Time: Sept. 2, 2024, 9:16 a.m.
    Status: Monitoring
    Update: We have identified the issue with Sendgrid and deployed a fix, the system should be operational. We will continue to monitor the situation
  • Time: Sept. 2, 2024, 8:27 a.m.
    Status: Investigating
    Update: We are currently investigating the issue with creation of new Sendgrid domains. We will have an update in 2 hours

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.

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