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Is there an GoSquared outage?

GoSquared status: Systems Active

Last checked: 6 minutes ago

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GoSquared outages and incidents

Outage and incident data over the last 30 days for GoSquared.

There have been 0 outages or incidents for GoSquared in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for GoSquared

Outlogger tracks the status of these components for Xero:

API Active
Data Ingestion Active
Live Chat Active
Support Centre Active
Support Search Active
Website Active
Ecommerce Dashboard Active
Email Reports Active
Now Dashboard Active
Trends Dashboard Active
Email Delivery Active
Data Availability Active
Smart Group Triggers Active
GoSquared Account Area Active
Payments and Billing Active
Component Status
API Active
Data Ingestion Active
Live Chat Active
Support Centre Active
Support Search Active
Website Active
Active
Ecommerce Dashboard Active
Email Reports Active
Now Dashboard Active
Trends Dashboard Active
Active
Email Delivery Active
Active
Data Availability Active
Smart Group Triggers Active
Active
GoSquared Account Area Active
Payments and Billing Active

Latest GoSquared outages and incidents.

View the latest incidents for GoSquared and check for official updates:

Updates:

  • Time: May 4, 2020, 8:07 a.m.
    Status: Resolved
    Update: All services operational
  • Time: May 3, 2020, 4:58 p.m.
    Status: Monitoring
    Update: Customers should now be experiencing standard performance across the GoSquared platform. Analytics, Inbox, Customer Data Hub, and Automation are all now operating as expected. Thank you for your patience while we have been working to resolve these issues. We'll be continuing to monitor the situation, and will be investigating further to improve our systems to reduce the likelihood of incidents like this happening in the future.
  • Time: May 3, 2020, 4:42 p.m.
    Status: Monitoring
    Update: We have identified the issues causing today's incident. Data is currently processing with a backlog, so customers will experience delayed data in GoSquared Inbox, Customer Data Hub, and Automation until our systems catch up. We'll update again when all systems are back to normal and we're processing data in real-time again. Analytics should be working as expected for all customers.
  • Time: May 3, 2020, 4:23 p.m.
    Status: Identified
    Update: GoSquared is operational, but we're currently working to resolve issues affecting GoSquared Inbox, Assistant, Customer Data Hub, and Automation.
  • Time: May 3, 2020, 4:09 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 27, 2020, 5:27 p.m.
    Status: Resolved
    Update: Data processing has returned to real-time and all services are now fully operational.
  • Time: April 27, 2020, 5:14 p.m.
    Status: Monitoring
    Update: Data is currently being processed in a backlog and we're continuing to monitor closely as processing catches back up to real-time.
  • Time: April 27, 2020, 4:57 p.m.
    Status: Identified
    Update: We've identified the cause of the delay processing data and are working towards returning everything to real-time.
  • Time: April 27, 2020, 4:37 p.m.
    Status: Investigating
    Update: We're currently investigating a slight performance degradation causing a delay for data being processed in People and Live Chat

Updates:

  • Time: Jan. 29, 2020, 11:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 29, 2020, 9:43 a.m.
    Status: Monitoring
    Update: A small number of projects may currently be seeing under-reported numbers of concurrent visitors in the Now Dashboard. Our systems have resolved this issue and reported numbers are now returning to normal.

Updates:

  • Time: Jan. 27, 2020, 6:37 p.m.
    Status: Resolved
    Update: The issues affecting the GoSquared account area are now resolved.
  • Time: Jan. 27, 2020, 6:23 p.m.
    Status: Monitoring
    Update: The issues affecting access to GoSquared accounts have been addressed. We're keeping a close eye on everything as systems recover.
  • Time: Jan. 27, 2020, 6:18 p.m.
    Status: Investigating
    Update: We're currently investigating an issue where some customers are unable to access their GoSquared account. We will update as quickly as we can while we gather more information on this issue.

Updates:

  • Time: Nov. 29, 2018, 6:07 p.m.
    Status: Resolved
    Update: Email sending via Live Chat is now operating normally.
  • Time: Nov. 29, 2018, 3:13 p.m.
    Status: Investigating
    Update: Email sending via Live Chat is currently down. We are looking into it.

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Frequently Asked Questions - GoSquared

Is there a GoSquared outage?
The current status of GoSquared is: Systems Active
Where can I find the official status page of GoSquared?
The official status page for GoSquared is here
How can I get notified if GoSquared is down or experiencing an outage?
To get notified of any status changes to GoSquared, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of GoSquared every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does GoSquared do?
Utilize marketing automation, live chat, and real-time analytics to enhance business growth and efficiency.

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