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Is there an Clari outage?

Clari status: Systems Active

Last checked: a minute ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

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Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: Oct. 2, 2024, 9:21 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Oct. 2, 2024, 9:20 p.m.
    Status: Identified
    Update: During an internal migration, the forecasting module within Clari was over-capacity, resulting in failures for some customers. This update is being posted after the incident for customer awareness and will be moved to resolved status in a few minutes.

Updates:

  • Time: Oct. 2, 2024, 9:10 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Oct. 2, 2024, 3:03 p.m.
    Status: Monitoring
    Update: Salesforce core services are operational. We will continue to closely monitor performance on the Clari side to ensure smooth operations. Affected instances can be seen on this Salesforce status page: https://status.salesforce.com/products/Salesforce_Services
  • Time: Oct. 2, 2024, 1:30 a.m.
    Status: Investigating
    Update: Salesforce continues to experience performance degradation, which is resulting in intermittent issues affecting Clari. We are closely monitoring the situation and will provide updates as they become available. Affected instances can be seen on this Salesforce status page: https://status.salesforce.com/products/Salesforce_Services
  • Time: Oct. 1, 2024, 5:54 p.m.
    Status: Investigating
    Update: Clari is currently experiencing an outage to a subset of organizations that are on a Salesforce instance that is affected by their service disruption. Our team is actively monitoring the situation and will provide updates as they become available. Users may see errors upon logging into Clari. Affected instances can be seen on this Salesforce status page: https://status.salesforce.com/products/Salesforce_Services
  • Time: Oct. 1, 2024, 5:38 p.m.
    Status: Investigating
    Update: Clari is currently experiencing an outage due to an ongoing Salesforce service disruption. Our team is actively monitoring the situation and will provide updates as they become available.

Updates:

  • Time: Sept. 27, 2024, 1 p.m.
    Status: Postmortem
    Update: Starting on 2024-09-26 at 01:45 UTC, a configuration change caused an unexpected side effect of the Analyze module not loading for a subset of customers.  A configuration fix was released to address the issue at around 2024-09-26 11:49 UTC, and the Analyze module was operational shortly after. No user data was at risk during this incident.
  • Time: Sept. 26, 2024, 12:11 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Sept. 26, 2024, 11:54 a.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. Customers might not be able to load the Analyze module. The next status update will be after the fix has been applied.
  • Time: Sept. 26, 2024, 11:36 a.m.
    Status: Investigating
    Update: Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.
  • Time: Sept. 26, 2024, 10:15 a.m.
    Status: Investigating
    Update: Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.
  • Time: Sept. 26, 2024, 9:30 a.m.
    Status: Investigating
    Update: Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.
  • Time: Sept. 26, 2024, 8:56 a.m.
    Status: Investigating
    Update: Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.

Updates:

  • Time: Sept. 25, 2024, 11:08 p.m.
    Status: Resolved
    Update: The incident has been resolved. We have identified the problem to be a new navigation bar that was rolled out recently. We have restored the original navigation bar and the Capture tab should show up for all users.
  • Time: Sept. 25, 2024, 10:58 p.m.
    Status: Investigating
    Update: The module itself is working for all the users. The capture tab isn't visible in the UI but navigating to the actual URL http://app.clari.com/autocapture works.
  • Time: Sept. 25, 2024, 10:16 p.m.
    Status: Investigating
    Update: AutoCapture module is down for multiple customers. The RCA is unknown and the team is still investigating the cause

Updates:

  • Time: Sept. 24, 2024, 4:42 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved. A summary of the incident will be posted within the next three US business days.
  • Time: Sept. 24, 2024, 2:42 p.m.
    Status: Monitoring
    Update: We have identified that Copilot users are experiencing delays in sharing calls. Our engineering team has implemented a fix. We are now working to remediate the remaining effects of the incident.

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Issues Detected

Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
To get notified of any status changes to Clari, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Clari every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here