Is there an RetailOps outage?

RetailOps status: Systems Active

Last checked: 6 minutes ago

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RetailOps outages and incidents

Outage and incident data over the last 30 days for RetailOps.

There have been 0 outages or incidents for RetailOps in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RetailOps

Outlogger tracks the status of these components for Xero:

Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Compute Engine Active
Label Processors Active
Login Services Active
Media Services Active
RetailOps Core API Active
Search services Active
Ship Sessions Active
Shopify Admin Active
Shopify API & Mobile Active
Component Status
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Compute Engine Active
Label Processors Active
Login Services Active
Media Services Active
RetailOps Core API Active
Search services Active
Ship Sessions Active
Shopify Admin Active
Shopify API & Mobile Active

Latest RetailOps outages and incidents.

View the latest incidents for RetailOps and check for official updates:

Updates:

  • Time: Nov. 27, 2019, 10:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 27, 2019, 10:52 p.m.
    Status: Investigating
    Update: Issue has been resolved. All data flows are functioning as expected.
  • Time: Nov. 27, 2019, 8:47 p.m.
    Status: Investigating
    Update: We are aware of and are currently working on resolving a minor background queue processing issue which is impacting some customers data flows in RetailOps.

Updates:

  • Time: Oct. 30, 2019, 11 p.m.
    Status: Resolved
    Update: All systems are performing as expected.
  • Time: Oct. 30, 2019, 10:15 p.m.
    Status: Monitoring
    Update: The maintenance was successfully completed and all systems should now be operational. We will monitor the system to ensure functionality is as expected.
  • Time: Oct. 30, 2019, 10:07 p.m.
    Status: Identified
    Update: RetailOps is performing some infrastructure maintenance. You may see downtime for the next 5-10 minutes. We will update this incident as things progress and apologize for any inconvenience this may cause.

Updates:

  • Time: Oct. 25, 2019, 11:06 p.m.
    Status: Resolved
    Update: We have been monitoring the fix closely and are confident it has provided full resolution at this point.
  • Time: Oct. 25, 2019, 9:45 p.m.
    Status: Monitoring
    Update: We have released a fix that has provided resolution and will monitor the issue to ensure results are as we expect.
  • Time: Oct. 25, 2019, 8:24 p.m.
    Status: Identified
    Update: We are now implementing a solution to the technical difficulties seen in some instances of reporting.
  • Time: Oct. 25, 2019, 6:17 p.m.
    Status: Identified
    Update: RetailOps has identified the cause of the reporting errors and is now actively working on a solution.
  • Time: Oct. 25, 2019, 4:45 p.m.
    Status: Investigating
    Update: RetailOps is aware the reporting system is having some intermittent technical difficulties. We are actively investigating the situation.

Updates:

  • Time: Sept. 19, 2019, 6:13 p.m.
    Status: Resolved
    Update: We have resolved the issue and will continue to monitor the situation to ensure it does not arise again.
  • Time: Sept. 19, 2019, 6:04 p.m.
    Status: Identified
    Update: RetailOps has identified an error being produced during a limited number of API calls with Channel Advisor. We are actively working on the issue and will update here when resolution has been achieved.

Updates:

  • Time: July 23, 2019, 4:54 p.m.
    Status: Resolved
    Update: All login services have been restored and are maintaining as expected.
  • Time: July 23, 2019, 3:48 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the situation closely. We expect all users to be able to log in at this time.
  • Time: July 23, 2019, 3:44 p.m.
    Status: Identified
    Update: RetailOps has identified the issue and is currently working on resolution.
  • Time: July 23, 2019, 3:42 p.m.
    Status: Investigating
    Update: RetailOps is aware of an issue that is preventing users from logging in. We are currently investigating the issue and will provide updates as progress is made.

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Frequently Asked Questions - RetailOps

Is there a RetailOps outage?
The current status of RetailOps is: Systems Active
Where can I find the official status page of RetailOps?
The official status page for RetailOps is here
How can I get notified if RetailOps is down or experiencing an outage?
To get notified of any status changes to RetailOps, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RetailOps every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RetailOps do?
RetailOps offers a comprehensive retail and eCommerce software solution, providing tailored tools to help businesses grow and succeed.

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