Is there an RetailOps outage?

RetailOps status: Systems Active

Last checked: 9 minutes ago

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RetailOps outages and incidents

Outage and incident data over the last 30 days for RetailOps.

There have been 0 outages or incidents for RetailOps in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RetailOps

Outlogger tracks the status of these components for Xero:

Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Compute Engine Active
Label Processors Active
Login Services Active
Media Services Active
RetailOps Core API Active
Search services Active
Ship Sessions Active
Shopify Admin Active
Shopify API & Mobile Active
Component Status
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Compute Engine Active
Label Processors Active
Login Services Active
Media Services Active
RetailOps Core API Active
Search services Active
Ship Sessions Active
Shopify Admin Active
Shopify API & Mobile Active

Latest RetailOps outages and incidents.

View the latest incidents for RetailOps and check for official updates:

Updates:

  • Time: June 24, 2019, 8:06 p.m.
    Status: Resolved
    Update: This incident has been resolved, search functions have returned to normal. Please contact RetailOps Support if you have any questions or concerns. http://help.retailops.com
  • Time: June 24, 2019, 6:55 p.m.
    Status: Identified
    Update: Some customers may be experiencing slow loading times in any search tool in RetailOps (Customer Service Search, Product Search, etc). We have identified the cause for these delays and are working to provide a resolution as quickly as possible.

Updates:

  • Time: May 16, 2019, 2:12 a.m.
    Status: Resolved
    Update: This incident has been resolved, search functions have returned to normal. Please contact RetailOps Support if you have any questions or concerns.
  • Time: May 15, 2019, 11:26 p.m.
    Status: Identified
    Update: Some customers may be experiencing slow loading times in any search tool in RetailOps (Customer Service Search, Product Search, etc). We have identified the cause for these delays and are working to provide a resolution as quickly as possible.

Updates:

  • Time: Feb. 8, 2019, 11:08 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please visit http://help.retailops.com/ to chat with our Support Team if you have any additional questions or concerns.
  • Time: Feb. 8, 2019, 8:42 p.m.
    Status: Identified
    Update: Some customers may be experiencing slow loading times in any search tool in RetailOps (Customer Service Search, Product Search, etc). Some customers have also reported delayed order importation. We have identified the cause for these delays and are working to provide a resolution as quickly as possible.

Updates:

  • Time: Jan. 30, 2019, 9:38 p.m.
    Status: Resolved
    Update: This issue has been resolved. Please contact our Support Team at http://help.retailops.com with any questions or concerns.
  • Time: Jan. 30, 2019, 8:34 p.m.
    Status: Monitoring
    Update: We have traced the cause of the error back to an unscheduled update made by the label processor. We have implemented a fix and will continue to monitor.
  • Time: Jan. 30, 2019, 7:56 p.m.
    Status: Investigating
    Update: We are aware of some users receiving error messages in the Ship Audit tool when using the iAbol Label Processor. We are working closely with iAbol Support to determine the cause and resolution for this issue ASAP.

Updates:

  • Time: Jan. 29, 2019, 8:40 p.m.
    Status: Resolved
    Update: This incident has been resolved, we will continue to monitor. Please contact the RetailOps Support team if you have any questions or concerns by visiting http://help.retailops.com/
  • Time: Jan. 29, 2019, 7:25 p.m.
    Status: Monitoring
    Update: Search performance is improving, we will continue to monitor.
  • Time: Jan. 29, 2019, 7:03 p.m.
    Status: Investigating
    Update: We were alerted to degraded performance within the app, including but not limited to slow loading in Product Search and Receiving. We are actively investigating this issue.

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Frequently Asked Questions - RetailOps

Is there a RetailOps outage?
The current status of RetailOps is: Systems Active
Where can I find the official status page of RetailOps?
The official status page for RetailOps is here
How can I get notified if RetailOps is down or experiencing an outage?
To get notified of any status changes to RetailOps, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RetailOps every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RetailOps do?
RetailOps offers a comprehensive retail and eCommerce software solution, providing tailored tools to help businesses grow and succeed.

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