Last checked: 12 minutes ago
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Outage and incident data over the last 30 days for Guru.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Analytics | Active |
API | Active |
Extension | Active |
Message Delivery | Active |
Slack bot | Active |
User Support System | Active |
Web App | Active |
Infrastructure | Active |
Databases | Active |
File Service API | Active |
File Service Conversions | Active |
Servers | Active |
Stripe API | Active |
Zuora Production API | Active |
View the latest incidents for Guru and check for official updates:
Description: The issue has now been resolved. We have identified the issue was caused by a background maintenance job that was causing contention across various parts of the infrastructure. The background job has been optimized to no longer cause this contention.
Status: Resolved
Impact: Minor | Started At: Aug. 28, 2024, 5:22 p.m.
Description: The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again.
Status: Resolved
Impact: Minor | Started At: April 30, 2024, 1:48 p.m.
Description: OpenAI has confirmed that this issue is resolved and their services are back up. All Guru AI features (Assist + Answers) are operational again.
Status: Resolved
Impact: Minor | Started At: Nov. 8, 2023, 3:29 p.m.
Description: Knowledge Triggers have been re-enabled for all users so we will close out this incident report. Thanks again for your patience.
Status: Resolved
Impact: None | Started At: Feb. 10, 2023, 4:10 p.m.
Description: All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience.
Status: Resolved
Impact: None | Started At: Feb. 9, 2023, 5:06 p.m.
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