Company Logo

Is there an Heap outage?

Heap status: Systems Active

Last checked: 7 minutes ago

Get notified about any outages, downtime or incidents for Heap and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Heap outages and incidents

Outage and incident data over the last 30 days for Heap.

There have been 6 outages or incidents for Heap in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Heap

Outlogger tracks the status of these components for Xero:

App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Component Status
App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active

Latest Heap outages and incidents.

View the latest incidents for Heap and check for official updates:

Updates:

  • Time: Feb. 27, 2024, 11:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 22, 2024, 10:06 p.m.
    Status: Identified
    Update: Initial properties should now appear normally in the app for all incoming new data. We are still working to restore visibility of initial properties for affected historical data. We'll post the next update by 10 AM Monday morning US Pacific.
  • Time: Feb. 22, 2024, 2:04 a.m.
    Status: Identified
    Update: A fix has been implemented to make initial properties visible for incoming new data. We are monitoring this fix, and also working to extend it to historical data. We'll post the next update by tomorrow 9 am US Pacific.
  • Time: Feb. 22, 2024, midnight
    Status: Identified
    Update: We have identified that initial properties are sometimes not visible in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers have diagnosed the issue and are working on a fix. We'll be posting another update within 2 hours.

Updates:

  • Time: Feb. 13, 2024, 8:31 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Feb. 13, 2024, 7:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented. Some customers may still experience some latency. We continue to monitor.
  • Time: Feb. 13, 2024, 6:12 p.m.
    Status: Identified
    Update: We continue to work on fixing this latency. Will update again in an hour.
  • Time: Feb. 13, 2024, 5:14 p.m.
    Status: Identified
    Update: The cause of the latency has been identified and we are working on fixing it. We will post another update within the hour.
  • Time: Feb. 13, 2024, 4:26 p.m.
    Status: Investigating
    Update: We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Updates:

  • Time: Feb. 6, 2024, 8:39 a.m.
    Status: Resolved
    Update: The incident has been resolved; all environments have recovered from the delays.
  • Time: Feb. 6, 2024, 6:19 a.m.
    Status: Investigating
    Update: You should not expect to see any new events or users showing up in your BigQuery tables. Data collection is unaffected. No data has been lost.

Updates:

  • Time: Feb. 3, 2024, 6:02 a.m.
    Status: Resolved
    Update: The incident has been resolved; all environments have recovered from the delays.
  • Time: Feb. 3, 2024, 6:01 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 3, 2024, 6 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 2, 2024, 5:28 p.m.
    Status: Monitoring
    Update: Heap Connect is currently experiencing data latency for all warehouse destinations. Connect syncs are otherwise operational and will continue to sync any newly available data. Our engineering team is currently monitoring the situation and will post another update once the latency recovers.

Updates:

  • Time: Jan. 26, 2024, 6:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 26, 2024, 5:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're continue to monitor.
  • Time: Jan. 26, 2024, 4:49 p.m.
    Status: Identified
    Update: We have diagnosed the issue and are working on a resolution. Data collection is not impacted, and no other query functionality is affected.

Check the status of similar companies and alternatives to Heap

Anaplan
Anaplan

Systems Active

SpotOn
SpotOn

Systems Active

impact.com
impact.com

Systems Active

Replicon
Replicon

Systems Active

Adjust
Adjust

Systems Active

Quantcast
Quantcast

Systems Active

Acoustic
Acoustic

Systems Active

Pantheon Operations
Pantheon Operations

Systems Active

DealerSocket
DealerSocket

Systems Active

Mixpanel
Mixpanel

Systems Active

Invoca
Invoca

Systems Active

Ceros
Ceros

Systems Active

Frequently Asked Questions - Heap

Is there a Heap outage?
The current status of Heap is: Systems Active
Where can I find the official status page of Heap?
The official status page for Heap is here
How can I get notified if Heap is down or experiencing an outage?
To get notified of any status changes to Heap, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Heap every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Heap do?
Heap is a digital insights platform that provides comprehensive user behavior data, uncovering hidden insights that other tools miss.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free