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Outage and incident data over the last 30 days for Help Scout.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
AI Drafts | Active |
Beacon | Active |
Docs Sites | Active |
Email Processing | Active |
Mailbox counts, folders, reports, search results | Active |
Marketing Site | Active |
Mobile Apps | Active |
Web App | Active |
Public APIs | Active |
Docs API | Active |
Mailbox API 2.0 | Active |
View the latest incidents for Help Scout and check for official updates:
Description: The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it with more information. Please get in touch at help@helpscout.com if you're running into issues.
Status: Resolved
Impact: Minor | Started At: Oct. 9, 2024, 1:29 p.m.
Description: At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent instability across the app and inbound email delivery was delayed. We have since identified and resolved the issue causing this instability and delay. All delayed email has been successfully requeued and sent to your Help Scout Inbox. Apologies for the disruption!
Status: Resolved
Impact: None | Started At: Oct. 2, 2024, 1:30 a.m.
Description: Speed across Help Scout is back to normal, so we're closing this out. If your team continues to see any issues with Help Scout, please reach out to our team. Thanks again for your patience and apologies for the issues experienced today!
Status: Resolved
Impact: Minor | Started At: Sept. 23, 2024, 3:03 p.m.
Description: Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.
Status: Resolved
Impact: Minor | Started At: Sept. 19, 2024, 3:54 p.m.
Description: This incident has now been resolved.
Status: Resolved
Impact: Minor | Started At: Sept. 14, 2024, 8:54 p.m.
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