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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 4 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Nov. 28, 2023, 5:16 p.m.
    Status: Resolved
    Update: Our team released a fix to address the issue with long page loads, and it should now be resolved. Very sorry for the trouble today!
  • Time: Nov. 28, 2023, 5:04 p.m.
    Status: Investigating
    Update: We’re continuing to see reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it and will update with more information soon.
  • Time: Nov. 28, 2023, 4:33 p.m.
    Status: Investigating
    Update: We're currently looking into reports of timeouts when accessing the web app.

Updates:

  • Time: Nov. 16, 2023, 4:52 p.m.
    Status: Resolved
    Update: Page load times should be back to normal. Sidebar apps should also be loading normally now. We're closing this out, sorry for the trouble today!
  • Time: Nov. 16, 2023, 4:39 p.m.
    Status: Investigating
    Update: We're looking in to reports of slow page loads and missing sidebars across Help Scout converations. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.

Updates:

  • Time: Nov. 16, 2023, 2:40 a.m.
    Status: Resolved
    Update: Our team has resolved the issue that was causing degraded performance across the app and things should be working as expected again!
  • Time: Nov. 16, 2023, 2:33 a.m.
    Status: Identified
    Update: Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

Updates:

  • Time: Nov. 8, 2023, 4:04 p.m.
    Status: Resolved
    Update: Our service provider has recovered service and our AI features are now running smoothly.
  • Time: Nov. 8, 2023, 3:08 p.m.
    Status: Monitoring
    Update: Our provider has identified the issue, and are working on a fix. We will continue monitoring the situation, and sharing updates as they become available.
  • Time: Nov. 8, 2023, 2:22 p.m.
    Status: Monitoring
    Update: A third-party service provider we use to power our AI features is currently experiencing issues. Users may see delays or errors when using the AI features. We’re actively monitoring the situation and will share updates as they become available.

Updates:

  • Time: Nov. 7, 2023, 12:38 p.m.
    Status: Resolved
    Update: Earlier today the Help Scout platform experienced an issue with displaying Apps content directly within the conversation sidebar. This has since been corrected, and we apologise for the trouble this morning.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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