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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 3 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Oct. 31, 2023, 4:22 p.m.
    Status: Resolved
    Update: Folder counts and message previews are back to normal, and workflows have caught-up. We're closing this one out, sorry for the trouble this afternoon!
  • Time: Oct. 31, 2023, 3:55 p.m.
    Status: Monitoring
    Update: Folder counts and message previews are back to normal. Workflows may take a few moments to catch-up, but we should be in the clear very soon. We'll update once we're ready to close this out.
  • Time: Oct. 31, 2023, 3:43 p.m.
    Status: Identified
    Update: We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
  • Time: Oct. 31, 2023, 3:38 p.m.
    Status: Investigating
    Update: We're seeing a delay in updating folder counts, conversation previews, and workflows. Email queues and in-app performance remain normal. We'll post more information here as soon as we have it.

Updates:

  • Time: Oct. 20, 2023, 3:49 a.m.
    Status: Resolved
    Update: Our service provider has recovered service and our AI features are now running smoothly.
  • Time: Oct. 20, 2023, 3:12 a.m.
    Status: Monitoring
    Update: A third-party service provider we use to power our AI features is currently experiencing issues. Users may see delays or errors when using the AI features. We’re actively monitoring the situation and will share updates as they become available.

Updates:

  • Time: Oct. 12, 2023, 10:25 p.m.
    Status: Resolved
    Update: Our engineers have resolved the issue with inbound email. Emails will be arriving in your mailbox as expected, so we're closing this one out. Apologies for the trouble today!
  • Time: Oct. 12, 2023, 9:55 p.m.
    Status: Identified
    Update: Our team has identified the problem causing inbound email to be delayed and is currently working on a fix. We'll post another update here once things are back up and running!
  • Time: Oct. 12, 2023, 9:43 p.m.
    Status: Investigating
    Update: We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Updates:

  • Time: Oct. 6, 2023, 9:05 a.m.
    Status: Resolved
    Update: Our engineers have now resolved the issues we were experiencing, so we're now we're closing this one out. Apologies for the trouble! And please do let us know if you continue having issues, and we'll continue investigating.
  • Time: Oct. 6, 2023, 8:41 a.m.
    Status: Identified
    Update: We're making progress! Our engineers have identified the issue and are working to restore email delivery services. We'll continue to update here as we make progress.
  • Time: Oct. 6, 2023, 8:32 a.m.
    Status: Investigating
    Update: Our engineers are still investigating this issue, so email delivery might still be delayed for some customers until we're in the clear. We'll post more information here as soon as we have it.
  • Time: Oct. 6, 2023, 7:53 a.m.
    Status: Investigating
    Update: We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages until we're in the clear. We'll post more information here as soon as we have it.

Updates:

  • Time: Aug. 29, 2023, 10:41 p.m.
    Status: Resolved
    Update: Webhooks should be performing as expected now -- you should no longer experience delays. Thanks for your patience today!
  • Time: Aug. 29, 2023, 10:33 p.m.
    Status: Monitoring
    Update: We've implemented a solution to mitigate any delays with Webhooks, and we are monitoring that fix before closing this one out.
  • Time: Aug. 29, 2023, 9:57 p.m.
    Status: Identified
    Update: Our engineers have identified the issue that could cause delays for some webhooks and they are working to mitigate it now. Thanks for bearing with us!
  • Time: Aug. 29, 2023, 9:51 p.m.
    Status: Investigating
    Update: Some webhooks could be experiencing delays. Our engineers are looking into this now. Apologies for the possible disruption to your day!

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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