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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 9 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Aug. 15, 2023, 7:03 p.m.
    Status: Resolved
    Update: We encountered an issue where the Closed folder loaded a blank page instead of the Closed conversations. We've since resolved this issue and we apologize for the disruption today!

Updates:

  • Time: Aug. 14, 2023, 8:14 a.m.
    Status: Resolved
    Update: Some Users were experiencing slow page loads, timeouts and errors across the web app, but it's now running smoothly. Apologies for the disruption and thank you for your patience.

Updates:

  • Time: Aug. 7, 2023, 12:50 a.m.
    Status: Resolved
    Update: The web app is running smoothly now. Apologies for the disruption today and thank you for your patience.
  • Time: Aug. 7, 2023, 12:39 a.m.
    Status: Monitoring
    Update: We're seeing improvements across the app and we're monitoring the situation closely.
  • Time: Aug. 7, 2023, 12:32 a.m.
    Status: Investigating
    Update: Some Users are experiencing slow page loads, timeouts and errors across the web app. Our team is looking into it!

Updates:

  • Time: July 31, 2023, 12:47 a.m.
    Status: Resolved
    Update: The web app is loading smoothly now. Thank you for your patience while we fixed this up!
  • Time: July 31, 2023, 12:37 a.m.
    Status: Monitoring
    Update: We've implemented a fix and seeing improvements across the app. We'll continue to monitor the situation closely.
  • Time: July 31, 2023, 12:27 a.m.
    Status: Investigating
    Update: We’re seeing some reports of slow page loads, timeouts and errors across the web app. Our team is looking into it!

Updates:

  • Time: July 20, 2023, 6:36 p.m.
    Status: Resolved
    Update: As the underlying issue is resolved, we're closing this event out. Please note that we’re reprocessing data as quickly as possible, and so it may take several hours before older conversations appear in your Closed folders and Search. You might also notice that reports are slow to update. We will follow up with customers who emailed us as soon as data reprocessing is complete.
  • Time: July 20, 2023, 3:46 p.m.
    Status: Monitoring
    Update: The root cause of this issue is now fixed, however we are still running a process on our side to ensure that all conversations appear in the Closed folder and search. We'll close this incident out as soon as that's complete.
  • Time: July 20, 2023, 3:26 p.m.
    Status: Identified
    Update: Our team has identified the root cause of the issue and are currently working on a solution. During this time, you should expect to start seeing conversations appear in your Closed folder and search. We will update this page as soon as the issue is fully resolved. Thanks for your patience!
  • Time: July 20, 2023, 2:49 p.m.
    Status: Investigating
    Update: We're currently investigating an issue that's preventing conversations from showing up in the Closed folder or in search. We'll provide an update as soon as we have more details to share.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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