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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 6 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: June 22, 2023, 8:31 p.m.
    Status: Resolved
    Update: Collision detection is back up and running! Our engineers identified the code update that caused this problem and have since reverted it. Things should be returning to normal now. We apologize for the disruption this caused for you and your teammates today.
  • Time: June 22, 2023, 7:35 p.m.
    Status: Investigating
    Update: Our engineers are continuing to investigate the performance issues we're seeing with collision detection. Thanks for bearing with us!
  • Time: June 22, 2023, 7:05 p.m.
    Status: Investigating
    Update: We've received reports of collision detection working only intermittently. Our engineers are looking into the problem now.

Updates:

  • Time: June 13, 2023, 8:23 a.m.
    Status: Resolved
    Update: Access to Help Scout should be back to normal. Sorry for the trouble today!
  • Time: June 13, 2023, 8:20 a.m.
    Status: Monitoring
    Update: Help Scout is up and running again, and inbound and outbound emails should be working successfully. Folder views/counts and workflows may be slow to update for now. We're monitoring the app's performance closely.
  • Time: June 13, 2023, 8:09 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 13, 2023, 8:09 a.m.
    Status: Investigating
    Update: We've been alerted to errors across Help Scout, and access issues across the board. We're investigating and will update here when we have more information.

Updates:

  • Time: April 10, 2023, 5:40 p.m.
    Status: Resolved
    Update: A new SSL certificate has been issued and all new email should be processed as expected. If you are missing emails in your Help Scout mailbox(es) that were sent between April 8, 2023 00:00:00 UTC/GMT and April 10, 2023 05:10:00 UTC/GMT, you may need to manually forward them to your Help Scout mailbox address from your email provider directly.
  • Time: April 10, 2023, 4:10 p.m.
    Status: Identified
    Update: We're working with our provider to accelerate the issuance of a new SSL certificate. Customers should still keep an eye on their mail forwarders for any time-sensitive emails.
  • Time: April 10, 2023, 3:38 p.m.
    Status: Investigating
    Update: We've identified an issue with one of our SSL certs, and are actively working to rectify the issue. Customers using TLS encryption will be unable to connect and should check their mail forwarders directly for any time-sensitive email.
  • Time: April 10, 2023, 3:30 p.m.
    Status: Investigating
    Update: We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Updates:

  • Time: March 29, 2023, 8:59 a.m.
    Status: Resolved
    Update: Performance across the web and mobile apps was degraded from about 12.30AM EDT until 3.00AM EDT. Users experienced slow page loads, timeouts, connection issues and other errors. The issue has been resolved and the app is now running smoothly. We apologise to all our Users for the inconvenience caused during that time and thank you for bearing with us!

Updates:

  • Time: Feb. 13, 2023, 12:57 p.m.
    Status: Resolved
    Update: This morning around 06:28 EST we experienced some delays with outgoing messages. This has now been resolved as of 07:50 EST, and emails are going out as normal. All delayed messages from that time period have been sent. Thank you for your patience while we worked to get this resolved. If you experience any further issues with outbound email, please get in touch.
  • Time: Feb. 13, 2023, 12:06 p.m.
    Status: Investigating
    Update: We're working as quickly as possible to restore email delivery services. We'll continue to update here as we make progress.
  • Time: Feb. 13, 2023, 11:28 a.m.
    Status: Investigating
    Update: We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with sending new emails and/or replies until we're in the clear. We'll post more information here as we have it.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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