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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 7 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Jan. 24, 2023, 10:19 p.m.
    Status: Resolved
    Update: Looks like we’re in the clear! Folder counts, workflows, Beacon performance and other events across the app are back to normal and we don’t expect any further interruptions, so we’re closing this out.
  • Time: Jan. 24, 2023, 9:31 p.m.
    Status: Monitoring
    Update: Queues are still slowly clearing. Workflows and folder counts/views should be back to normal. We're keeping a close eye on things for a bit longer before closing this out. Very sorry for the trouble today!
  • Time: Jan. 24, 2023, 8:54 p.m.
    Status: Identified
    Update: Our team has pushed through a fix and our queues are clearing quickly! You can expect folder counts and workflow events from the past 30mins-1 hour to begin processing in your account. Everything should be back to normal very soon!
  • Time: Jan. 24, 2023, 8:29 p.m.
    Status: Identified
    Update: We're working as quickly as possible to restore services. We'll continue to update here as we make progress.
  • Time: Jan. 24, 2023, 7:47 p.m.
    Status: Identified
    Update: Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

Updates:

  • Time: Jan. 23, 2023, 4:36 p.m.
    Status: Resolved
    Update: Today we experienced a temporary outage on the Reports section of Help Scout, and duplicate notifications being sent for conversations. These issues have now been resolved and the platform is working as intended. If you are still experiencing issues please reach out to Help Scout support.

Updates:

  • Time: Jan. 3, 2023, 4:48 p.m.
    Status: Resolved
    Update: From 4:17:20PM and 4:26:10PM UTC (9 minutes), Docs sites were failing to respond. Our team identified and resolved the issue quickly, and Docs sites are now fully operational. Sorry for the troubles as we start the new year!

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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