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Is there an Helpwise outage?

Helpwise status: Systems Active

Last checked: 8 minutes ago

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Helpwise outages and incidents

Outage and incident data over the last 30 days for Helpwise.

There have been 1 outages or incidents for Helpwise in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpwise

Outlogger tracks the status of these components for Xero:

HelpCenter Active
Helpwise Chat Active
Developer APIs Active
Webhooks Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active
Component Status
HelpCenter Active
Helpwise Chat Active
Active
Developer APIs Active
Webhooks Active
Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active

Latest Helpwise outages and incidents.

View the latest incidents for Helpwise and check for official updates:

Updates:

  • Time: Oct. 28, 2024, 4:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 28, 2024, 4:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 28, 2024, 4:13 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. As of now, desktop notifications and ding sounds on new emails are not getting triggered. Mobile and email notifications are not impacted.

Updates:

  • Time: Oct. 16, 2024, 10:13 p.m.
    Status: Resolved
    Update: We have fixed this with our email provider. @mail.helpwisemail.com should now be fully operational. If you are still facing any issues please reach out to us at [email protected] or chat support
  • Time: Oct. 16, 2024, 3:35 a.m.
    Status: Identified
    Update: We're identified an issue with our underlying provider due to which forwarding to addresses @mail.helpwisemail.com are not working. Forwarding addresses ending with @mail1.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are working fine. Workaround: Please change <yourforwardingaddress>@mail.helpwisemail.com to <yourforwardingaddress>@mail1.helpwisemail.com. Reach out to [email protected] or chat support if you need more help getting it to work.

Updates:

  • Time: Oct. 7, 2024, 8:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 7, 2024, 8:02 p.m.
    Status: Monitoring
    Update: The problem seems to be caused by the underlying dependencies from Helpwise's AWS infrastructure in us-east-2 region. We're currently monitoring the situation.
  • Time: Oct. 7, 2024, 7:50 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 13, 2024, 5:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 13, 2024, 5:06 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 13, 2024, 5 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 13, 2024, 4:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 13, 2024, 4:32 p.m.
    Status: Identified
    Update: We've identified the issue and working on a fix. Only customers using Gmail sync are impacted.

Updates:

  • Time: June 10, 2024, 3:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 10, 2024, 3:06 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Helpwise

Is there a Helpwise outage?
The current status of Helpwise is: Systems Active
Where can I find the official status page of Helpwise?
The official status page for Helpwise is here
How can I get notified if Helpwise is down or experiencing an outage?
To get notified of any status changes to Helpwise, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpwise every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpwise do?
Helpwise is a customer service platform for SMBs that enables agents to serve customers quickly and improve retention rates by focusing on customer needs, not just tickets.

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