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Is there an Helpwise outage?

Helpwise status: Systems Active

Last checked: 4 minutes ago

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Helpwise outages and incidents

Outage and incident data over the last 30 days for Helpwise.

There have been 1 outages or incidents for Helpwise in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpwise

Outlogger tracks the status of these components for Xero:

HelpCenter Active
Helpwise Chat Active
Developer APIs Active
Webhooks Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active
Component Status
HelpCenter Active
Helpwise Chat Active
Active
Developer APIs Active
Webhooks Active
Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active

Latest Helpwise outages and incidents.

View the latest incidents for Helpwise and check for official updates:

Updates:

  • Time: May 31, 2024, 9:27 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 31, 2024, 8:35 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 31, 2024, 8:20 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 31, 2024, 8:18 a.m.
    Status: Monitoring
    Update: We're currently monitoring an issue with our Email provider Mailgun - https://status.mailgun.com/incidents/30w5l1zqcw5r Incoming Email forwarding, Outgoing delivery (when using Helpwise in outgoing settings), login MFA codes and email notifications are impacted

Updates:

  • Time: May 27, 2024, 2:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 27, 2024, 2:10 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 27, 2024, 2:05 p.m.
    Status: Monitoring
    Update: Mailgun team has pushed a fix and error rate seems to have reduced. We're further monitoring this.
  • Time: May 27, 2024, 1:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 27, 2024, 1:32 p.m.
    Status: Monitoring
    Update: We're currently monitoring our error rate and our systems and looking for a potential workaround.
  • Time: May 27, 2024, 1:28 p.m.
    Status: Investigating
    Update: We're currently investigating v high error rate from our upstream email provider. Outgoing emails, Incoming emails (forwarding), MFA codes, email notifications are affected https://status.mailgun.com/incidents/8bn2px3nyfy4

Updates:

  • Time: May 21, 2024, 11:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 21, 2024, 10:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 21, 2024, 10:32 p.m.
    Status: Identified
    Update: We have identified the issue and a fix has been implemented. Currently, Gmail and Outlook sync customers might receive emails with a delay.
  • Time: May 21, 2024, 10:06 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 20, 2024, 3:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 20, 2024, 2:53 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 22, 2024, 3:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 22, 2024, 3:18 p.m.
    Status: Investigating
    Update: Our search system is experiencing a high error rate and is slow in responding to queries.

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Frequently Asked Questions - Helpwise

Is there a Helpwise outage?
The current status of Helpwise is: Systems Active
Where can I find the official status page of Helpwise?
The official status page for Helpwise is here
How can I get notified if Helpwise is down or experiencing an outage?
To get notified of any status changes to Helpwise, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpwise every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpwise do?
Helpwise is a customer service platform for SMBs that enables agents to serve customers quickly and improve retention rates by focusing on customer needs, not just tickets.

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