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Is there an Helpwise outage?

Helpwise status: Systems Active

Last checked: 9 minutes ago

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Helpwise outages and incidents

Outage and incident data over the last 30 days for Helpwise.

There have been 1 outages or incidents for Helpwise in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpwise

Outlogger tracks the status of these components for Xero:

HelpCenter Active
Helpwise Chat Active
Developer APIs Active
Webhooks Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active
Component Status
HelpCenter Active
Helpwise Chat Active
Active
Developer APIs Active
Webhooks Active
Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active

Latest Helpwise outages and incidents.

View the latest incidents for Helpwise and check for official updates:

Updates:

  • Time: April 4, 2024, 3:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 3, 2024, 7:51 p.m.
    Status: Monitoring
    Update: However we don't see an update from meta. But we're now not noticing a high error rate.
  • Time: April 3, 2024, 7:15 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 3, 2024, 7:11 p.m.
    Status: Monitoring
    Update: Meta is experiencing issues with Whatsapp Cloud and On-premise solutions - https://metastatus.com/whatsapp-business-api 360 dialog & Twilio who also use Meta infrastructure as well is experiencing issues - 1. https://status.360dialog.com/ 2. https://status.twilio.com/incidents/1qn011ts4zqk Our team's currently monitoring this and waiting for more updates.

Updates:

  • Time: Feb. 22, 2024, 6:07 p.m.
    Status: Resolved
    Update: We're not seeing errors as of now.
  • Time: Feb. 22, 2024, 4:59 p.m.
    Status: Monitoring
    Update: We're monitoring our systems closely to minimize any possible impact
  • Time: Feb. 22, 2024, 4:58 p.m.
    Status: Identified
    Update: Our team has identified that our email service provider Mailgun is having issues - https://status.mailgun.com/incidents/99rdnl8bd0c5. Customers using Helpwise to send their emails might face delays in delivering those emails. Email notifications might also get delayed.

Updates:

  • Time: Feb. 20, 2024, 8:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 20, 2024, 8:23 p.m.
    Status: Monitoring
    Update: The system is stabilized now and we're working on processing the backlog.
  • Time: Feb. 20, 2024, 7:36 p.m.
    Status: Monitoring
    Update: Our search engine is currently improving and our team's monitoring the results
  • Time: Feb. 20, 2024, 7:35 p.m.
    Status: Identified
    Update: We've currently identified that our search system's having a higher error rate and new messages are not searchable. New messages which currently are not searchable are in a backlog and would get processed once the system is stable.

Updates:

  • Time: Nov. 29, 2023, 11:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 29, 2023, 11:07 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 29, 2023, 9:53 a.m.
    Status: Investigating
    Update: It looks our system's receiving emails with a huge delay from our email provider

Updates:

  • Time: Nov. 21, 2023, 4:10 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2023, 3:17 a.m.
    Status: Identified
    Update: Emails forwarded to <yourforwardingaddress>@mail1.helpwisemail.com are being dropped. As a workaround, If you're using email forwarding with Helpwise please change the address to <yourforwardingaddress>@mail2.helpwisemail.com. Please contact chat support or [email protected] for more information. Customers using Microsoft/Gmail sync are not impacted. Inboxes with forwarding with forwarding address @mail.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are also not impacted.

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Frequently Asked Questions - Helpwise

Is there a Helpwise outage?
The current status of Helpwise is: Systems Active
Where can I find the official status page of Helpwise?
The official status page for Helpwise is here
How can I get notified if Helpwise is down or experiencing an outage?
To get notified of any status changes to Helpwise, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpwise every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpwise do?
Helpwise is a customer service platform for SMBs that enables agents to serve customers quickly and improve retention rates by focusing on customer needs, not just tickets.

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