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Is there an Helpwise outage?

Helpwise status: Systems Active

Last checked: 3 minutes ago

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Helpwise outages and incidents

Outage and incident data over the last 30 days for Helpwise.

There have been 1 outages or incidents for Helpwise in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpwise

Outlogger tracks the status of these components for Xero:

HelpCenter Active
Helpwise Chat Active
Developer APIs Active
Webhooks Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active
Component Status
HelpCenter Active
Helpwise Chat Active
Active
Developer APIs Active
Webhooks Active
Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active

Latest Helpwise outages and incidents.

View the latest incidents for Helpwise and check for official updates:

Updates:

  • Time: Nov. 20, 2023, 8:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 20, 2023, 8:09 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Please implement the workaround mentioned below.
  • Time: Nov. 20, 2023, 8:07 p.m.
    Status: Identified
    Update: Emails forwarded to <yourforwardingaddress>@mail1.helpwisemail.com are being dropped. As a workaround, If you're using email forwarding with Helpwise please change the address to <yourforwardingaddress>@mail2.helpwisemail.com. Please contact chat support or [email protected] for more information.

Updates:

  • Time: Oct. 19, 2023, 5:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 19, 2023, 5:33 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 19, 2023, 5:31 a.m.
    Status: Monitoring
    Update: Our fix has been implemented and we're monitoring the results
  • Time: Oct. 19, 2023, 5:29 a.m.
    Status: Investigating
    Update: We're currently investigating an issue where Inbox is loading slowly for some customers.

Updates:

  • Time: Aug. 23, 2023, 4:36 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2023, 3:28 a.m.
    Status: Monitoring
    Update: The backlog is now clear and our team's monitoring the system.
  • Time: Aug. 23, 2023, 3:21 a.m.
    Status: Monitoring
    Update: We're continuing to monitor. Backlog is now reducing at a good pace.
  • Time: Aug. 23, 2023, 3:21 a.m.
    Status: Monitoring
    Update: Our workaround has been implemented and our team's monitoring the results.
  • Time: Aug. 23, 2023, 3:15 a.m.
    Status: Identified
    Update: Our team has identified the root cause of the problem.
  • Time: Aug. 23, 2023, 3:13 a.m.
    Status: Investigating
    Update: Our monitoring systems have identified a delay with Gmail processing

Updates:

  • Time: Aug. 9, 2023, 8:04 a.m.
    Status: Resolved
    Update: Our team have resolved the issue. Please reach out to us on chat or email [email protected] in case you're still having any concerns.
  • Time: Aug. 9, 2023, 7:46 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 9, 2023, 7:44 a.m.
    Status: Monitoring
    Update: Our team have fixed the root cause of this issue and is further monitoring and clearing the backlog of messages
  • Time: Aug. 9, 2023, 7:43 a.m.
    Status: Identified
    Update: Our team have identified the issue and we're working on the fix
  • Time: Aug. 9, 2023, 7:42 a.m.
    Status: Investigating
    Update: We're currently investigating delay in email processing and slow loading on Helpwise's UI

Updates:

  • Time: June 26, 2023, 9:27 a.m.
    Status: Resolved
    Update: We're no longer noticing these errors. If you're still facing this please reach out to our chat support or [email protected]. Unfortunately, we wouldn't be able to recover emails which weren't able to process due to this incident as they never reached our system. Our team would be reviewing how we can streamline this further.
  • Time: June 26, 2023, 9 a.m.
    Status: Monitoring
    Update: It seems like we're not receiving any errors now, our team is continuing to monitor this.
  • Time: June 26, 2023, 8:48 a.m.
    Status: Monitoring
    Update: It seems like the error rate is now further reduced but we're not noticing errors in our monitoring systems now.
  • Time: June 26, 2023, 8:48 a.m.
    Status: Monitoring
    Update: It seems like the error rate is now further reduced but we're not noticing errors in our monitoring systems now.
  • Time: June 26, 2023, 8:38 a.m.
    Status: Monitoring
    Update: It seems like the error rate is now reduced but we're still noticing errors.
  • Time: June 26, 2023, 8:36 a.m.
    Status: Monitoring
    Update: We can confirm this error is coming from Mailgun. Our team's currently monitoring the situation
  • Time: June 26, 2023, 8:32 a.m.
    Status: Investigating
    Update: It seems like our underlying email provider Mailgun's having issues while handling incoming messages on our forwarding addresses. Our team's currently reviewing this.

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Frequently Asked Questions - Helpwise

Is there a Helpwise outage?
The current status of Helpwise is: Systems Active
Where can I find the official status page of Helpwise?
The official status page for Helpwise is here
How can I get notified if Helpwise is down or experiencing an outage?
To get notified of any status changes to Helpwise, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpwise every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpwise do?
Helpwise is a customer service platform for SMBs that enables agents to serve customers quickly and improve retention rates by focusing on customer needs, not just tickets.

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