Is there an Helpwise outage?
Helpwise status: Systems Active
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Helpwise and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Helpwise and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Helpwise.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| HelpCenter | Active |
| Helpwise Chat | Active |
| Developer APIs & Webhooks | Active |
| Developer APIs | Active |
| Webhooks | Active |
| Email Services | Active |
| Gmail Sync | Active |
| Incoming Email Forwarding | Active |
| Microsoft Outlook Sync | Active |
| Outgoing Email Delivery | Active |
| Platform | Active |
| Automation & Workflows | Active |
| Helpwise Inbox | Active |
| Helpwise Web App | Active |
| Login | Active |
| Notifications | Active |
| Reports | Active |
| Search | Active |
| SMS Inbox | Active |
| SMS & Voice Integrations | Active |
| Dialpad SMS Integration | Active |
| JustCall SMS Integration | Active |
| Plivo SMS Integration | Active |
| Ringcentral SMS Integration | Active |
| Twilio Calling Integration | Active |
| Twilio SMS Integration | Active |
| Social Media Integrations | Active |
| Facebook Comments Integration | Active |
| Facebook Messenger Integration | Active |
| Instagram Comments Integration | Active |
| Instagram DM Integration | Active |
| Whatsapp Integrations | Active |
| 360 dialog Integration | Active |
| Twilio Whatsapp Integration | Active |
| Whatsapp Cloud Integration | Active |
View the latest incidents for Helpwise and check for official updates:
Description: We're not seeing errors now in our monitoring systems.
Status: Resolved
Impact: Major | Started At: June 5, 2023, 3:03 p.m.
Description: Helpwise faced high error rate and email processing delays. You might have noticed a high amount of errors and buggy behaviour from the Helpwise interface during this time, emails would also have been processed with a lot of delays, and some emails might have been duplicated. Our team identified this at around 1:00 pm UTC and were able to see full recovery at around 4:00 pm UTC. If you feel that some email is missing from Helpwise please raise a chat with us or email us at [email protected]
Status: Resolved
Impact: Major | Started At: May 9, 2023, 1 p.m.
Description: The search engine updates have been resolved. Our system is now able to update search engine and we have cleared the backlog of messages which were not able to sync with our search engine.
Status: Resolved
Impact: Minor | Started At: March 27, 2023, 7:30 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Jan. 25, 2023, 8:06 a.m.
Description: We experienced slowness in the web app starting at around 6:25 UTC for https://app.helpwise.io. Other functionalities and components were not impacted and should show up. It seems to have been caused by a few of our ECS tasks getting unhealthy. We replaced them with healthy ones to resolve the issue. We're further reviewing why our system didn't replace them itself as per the configuration as in normal circumstances this is handled automatically by AWS. Please feel free to contact [email protected] or reach out to our chat support if you're still facing any issues.
Status: Resolved
Impact: Minor | Started At: Oct. 10, 2022, 6:30 a.m.
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