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Is there an Helpwise outage?

Helpwise status: Systems Active

Last checked: 7 minutes ago

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Helpwise outages and incidents

Outage and incident data over the last 30 days for Helpwise.

There have been 1 outages or incidents for Helpwise in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpwise

Outlogger tracks the status of these components for Xero:

HelpCenter Active
Helpwise Chat Active
Developer APIs Active
Webhooks Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active
Component Status
HelpCenter Active
Helpwise Chat Active
Active
Developer APIs Active
Webhooks Active
Active
Gmail Sync Active
Incoming Email Forwarding Active
Microsoft Outlook Sync Active
Outgoing Email Delivery Active
Active
Automation & Workflows Active
Helpwise Inbox Active
Helpwise Web App Active
Login Active
Notifications Active
Reports Active
Search Active
SMS Inbox Active
Active
Dialpad SMS Integration Active
JustCall SMS Integration Active
Plivo SMS Integration Active
Ringcentral SMS Integration Active
Twilio Calling Integration Active
Twilio SMS Integration Active
Active
Facebook Comments Integration Active
Facebook Messenger Integration Active
Instagram Comments Integration Active
Instagram DM Integration Active
Active
360 dialog Integration Active
Twilio Whatsapp Integration Active
Whatsapp Cloud Integration Active

Latest Helpwise outages and incidents.

View the latest incidents for Helpwise and check for official updates:

Updates:

  • Time: Aug. 2, 2022, 3:41 p.m.
    Status: Resolved
    Update: Our team have released the fix to address the issue. For the fix to be applied please clear the cache from your Browser. You can follow the following articles: - Chrome - https://support.google.com/accounts/answer/32050 - Safari - https://www.macrumors.com/how-to/clear-safari-cache/ - Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache As a workaround, you can also use Helpwise in the incognito window - Chrome & Safari - ctrl+shift+n or cmd+shift+n - Firefox - ctrl+shift+p or cmd+shift+p

Updates:

  • Time: July 28, 2022, 6:47 p.m.
    Status: Resolved
    Update: Our team's not seeing any impact on Helpwise now from this AWS incident.
  • Time: July 28, 2022, 5:52 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 28, 2022, 5:37 p.m.
    Status: Monitoring
    Update: Our team's monitoring issues with the recent AWS incident. They're taking actions to reduce the impact on Helpwise's service. AWS status page - https://health.aws.amazon.com/health/status

Updates:

  • Time: June 28, 2022, 2:48 p.m.
    Status: Resolved
    Update: We're no longer seeing errors from our email service provider.
  • Time: June 28, 2022, 2:45 p.m.
    Status: Monitoring
    Update: We've stopped seeing the errors and are monitoring the systems.
  • Time: June 28, 2022, 2:39 p.m.
    Status: Investigating
    Update: We're receiving an elevated error rate from our underlying email provider. Our team is currently investigating this. It might cause a delay in the email delivery for the customers using the option "Helpwise" as their email provider.

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Frequently Asked Questions - Helpwise

Is there a Helpwise outage?
The current status of Helpwise is: Systems Active
Where can I find the official status page of Helpwise?
The official status page for Helpwise is here
How can I get notified if Helpwise is down or experiencing an outage?
To get notified of any status changes to Helpwise, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpwise every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpwise do?
Helpwise is a customer service platform for SMBs that enables agents to serve customers quickly and improve retention rates by focusing on customer needs, not just tickets.

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