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Is there an HiThrive outage?

HiThrive status: Systems Active

Last checked: 10 minutes ago

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HiThrive outages and incidents

Outage and incident data over the last 30 days for HiThrive.

There have been 0 outages or incidents for HiThrive in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for HiThrive

Outlogger tracks the status of these components for Xero:

HiThrive Active
HiThrive (Legacy) Active
Component Status
HiThrive Active
HiThrive (Legacy) Active

Latest HiThrive outages and incidents.

View the latest incidents for HiThrive and check for official updates:

Updates:

  • Time: Aug. 21, 2024, 7:57 p.m.
    Status: Resolved
    Update: We've identified this issue and deployed a fix. Slack was returning errors when we tried posting shoutouts with GIFs attached to them. This issue specifically affected GIFs from Tenor.com (the service we use for GIF searching). We've deployed an image proxy to route the GIFs through before posting them to Slack. Any shoutouts that weren't previously posted due to this issue have been posted to their original channels.
  • Time: Aug. 21, 2024, 6:10 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors when posting shoutouts and celebrations to Slack channels for some customers. We're working with Slack to identify the issue.

Updates:

  • Time: Jan. 25, 2024, 12:05 a.m.
    Status: Resolved
    Update: Empathize with those affected and let them know everything is operating as normal.
  • Time: Jan. 25, 2024, 12:05 a.m.
    Status: Monitoring
    Update: Let your users know once a fix is in place, and keep communication clear and precise.
  • Time: Jan. 25, 2024, 12:05 a.m.
    Status: Identified
    Update: As you continue to work through the incident, update your customers frequently.
  • Time: Jan. 25, 2024, 12:05 a.m.
    Status: Investigating
    Update: When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

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Frequently Asked Questions - HiThrive

Is there a HiThrive outage?
The current status of HiThrive is: Systems Active
Where can I find the official status page of HiThrive?
The official status page for HiThrive is here
How can I get notified if HiThrive is down or experiencing an outage?
To get notified of any status changes to HiThrive, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of HiThrive every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here