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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 2 minutes ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: Oct. 11, 2024, 5:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 11, 2024, 10:58 a.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Oct. 11, 2024, 10:39 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We would like to confirm that this is not a continuation of the Incident that occurred yesterday. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Oct. 11, 2024, 8:07 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Oct. 10, 2024, 2:34 p.m.
    Status: Monitoring
    Update: Our data centre provider has implemented a fix and service has now been returned to normal. All critical functions are now operational. We will continue to monitor for an extended period of time. We apologise for this disruption to your service.
  • Time: Oct. 10, 2024, 2:13 p.m.
    Status: Identified
    Update: We have been advised that the issue has been identified and that a solution is being actively worked on. However, we still ask that the following is noted. Due to multiple solutions currently being inaccessible the impact is as follows For our WFM solutions, this affects all critical operations, including (but not limited to) employee updates and rota submissions. For our PPnI solutions, this impacts essential operations, such as placing orders. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Oct. 10, 2024, 1:45 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Due to multiple solutions currently being inaccessible the impact is as follows For our WFM solutions, this affects all critical operations, including (but not limited to) employee updates and rota submissions. For our PPnI solutions, this impacts essential operations, such as placing orders. We strongly advise disaster recovery is invoked to ensure orders can be placed successfully Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Oct. 10, 2024, 1:17 p.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Oct. 10, 2024, 12:54 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Oct. 10, 2024, 12:40 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Oct. 7, 2024, 2:30 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Oct. 5, 2024, 12:54 a.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Oct. 5, 2024, 12:28 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Oct. 4, 2024, 11:55 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Oct. 4, 2024, 11:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Oct. 4, 2024, 10:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Oct. 4, 2024, 10:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Oct. 4, 2024, 9:48 p.m.
    Status: Investigating
    Update: We are aware that a small subset of customers are currently experiencing issues with draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Oct. 3, 2024, 10:03 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Oct. 2, 2024, 3:38 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Oct. 2, 2024, 3:22 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers using Fourth Single Sign-On when attempting to login through a browser. Our mobile app is currently unaffected. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Sept. 12, 2024, 11:29 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2024, 12:48 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Sept. 11, 2024, 9:25 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. The next update will be provided when significant progress has been made. We apologise for this disruption to your service.
  • Time: Sept. 11, 2024, 8:50 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Sept. 11, 2024, 8:02 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers' ability to make draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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