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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 7 minutes ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: July 12, 2024, 9:28 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: July 11, 2024, 1:50 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: July 11, 2024, 1:31 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: July 11, 2024, 12:58 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: July 11, 2024, 12:49 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: June 3, 2024, 8:18 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.
  • Time: May 31, 2024, 3:15 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are confident that the issue is resolved. We do recommend that all users clear cache and cookies to ensure the resolution Fourth have deployed is fully enabled. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: May 31, 2024, 1:25 p.m.
    Status: Identified
    Update: UPDATE: We have been able to identify that this affects all customers using EDI document transmission and the Receiving App We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 31, 2024, 12:29 p.m.
    Status: Identified
    Update: UPDATE: We have been able to identify that this affects all customers using EDI document transmission and the Receiving App We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 31, 2024, 11:24 a.m.
    Status: Identified
    Update: UPDATE: We have been able to identify that this affects all customers using EDI document transmission and the Receiving App We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 31, 2024, 10:23 a.m.
    Status: Identified
    Update: UPDATE: As part of the investigation, we have been able to determine that this only affects EDI transmissions. Non EDI suppliers are not impacted by this issue. We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 31, 2024, 10:15 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 31, 2024, 9:42 a.m.
    Status: Investigating
    Update: We are aware of a high priority incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: May 28, 2024, 8:32 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: May 23, 2024, 4:41 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, We have now implemented all actions to resolve these issues and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: May 23, 2024, 10:13 a.m.
    Status: Investigating
    Update: Dear Valued Customer, We wanted to inform you that we conducted maintenance from 00:30 to 03:21 UTC as part of our commitment to providing you with the best possible service. We noticed a slight delay in processing messages, however, our team has rectified this. Thank you for your understanding and patience as we work to improve your experience.
  • Time: May 21, 2024, 8:46 a.m.
    Status: Investigating
    Update: Dear Valued Customer, We are pleased to advise that the solutions have remained stable throughout the evening and into this morning. We have continued to monitor performance levels and have seen no signs of the issues that have affected stability. We plan to continue with a period of active monitoring for several days to ensure the systems remain stable and fit for purpose as we approach the bank holiday weekend. We greatly appreciate your patience and understanding on this issue.
  • Time: May 20, 2024, 4:13 p.m.
    Status: Investigating
    Update: Dear Valued Customer, We have continued to monitor performance levels throughout the day and are satisfied that actions taken have had a direct impact on improvement in the situation. We will continue to actively monitor throughout the evening and into tomorrow. We greatly appreciate your patience and understanding on this issue.
  • Time: May 20, 2024, 11:31 a.m.
    Status: Investigating
    Update: Dear Valued Customer, Our teams have performed actions in an attempt to improve the processing of orders and we can confirm that we are seeing a significant improvement. Further actions are being implemented to bring the system back to expected levels of performance and our hyper-care is ongoing in order to keep customer impact to a minimum. We sincerely apologize for the disruption to your service and assure you that we are doing everything we can to resolve this.
  • Time: May 20, 2024, 8:42 a.m.
    Status: Investigating
    Update: Dear Valued Customer, Our teams are continuing the investigation to resolve this problematic issue. Currently, we are still seeing intermittent delays in processing orders. Although our fail-safes are still in place, when delays are experienced, they are considerable and have the potential to be business-impacting. To ensure smooth operations, we recommend making alternate arrangements to ensure that suppliers receive any orders with pressing importance.
  • Time: May 19, 2024, 8:14 p.m.
    Status: Investigating
    Update: Dear Valued customer, . Throughout the weekend, our teams have been working tirelessly to resolve this issue. Unfortunately, despite making progress in the investigation, the issue remains unresolved. . Current situation: We are experiencing intermittent delays in processing documents through Tradesimple. Our current hyper care actions ensures that the majority of documents, including orders, are processed with minimal delays. In the rare event that a document fails, we receive alerts that are immediately acted upon. As an extra measure, we recommend that customers place orders promptly to minimize the risk of missing any cut-off times. We advise all sites to place orders at least 30 minutes in advance. Please be assured that our team is treating this issue with the utmost priority and continues to work to resolve it as a matter of urgency. We sincerely apologize for the disruption to your service and assure you that we are doing everything we can to resolve this.
  • Time: May 18, 2024, 8:18 a.m.
    Status: Investigating
    Update: Dear Customer, We regret to inform you that we are currently experiencing an issue that is causing delays in processing documents on Tradesimple, including orders. Our team is continuing to work tirelessly to resolve this matter, however to ensure that orders do not miss any cutoffs, we recommend placing them well in advance, preferably at least 30 minutes before the deadline. We sincerely appreciate your understanding and patience as we strive to resolve this issue as quickly as possible. Your continued support is greatly appreciated.
  • Time: May 17, 2024, 10:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 17, 2024, 10:10 p.m.
    Status: Investigating
    Update: Dear Customer, We regret to inform you that we are currently experiencing an issue that is causing delays in processing documents on Tradesimple, including orders. Our team is working tirelessly to resolve this matter, however to ensure that orders do not miss any cutoffs, we recommend placing them well in advance, preferably at least 30 minutes before the deadline. We sincerely appreciate your understanding and patience as we strive to resolve this issue as quickly as possible. Your continued support is greatly appreciated. An update will be provided no later than Saturday morning.

Updates:

  • Time: May 9, 2024, 4:56 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: May 9, 2024, 11:51 a.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: May 9, 2024, 11:18 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 9, 2024, 10:49 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 9, 2024, 10:23 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

Updates:

  • Time: April 16, 2024, 8:30 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: April 15, 2024, 1:37 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: April 15, 2024, 1:22 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: April 15, 2024, 12:52 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: April 15, 2024, 12:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: April 15, 2024, 11:47 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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