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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 8 minutes ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: Feb. 21, 2024, 10:28 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Feb. 20, 2024, 2:22 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and orders can now be placed. We are currently monitoring for completeness. The next update will be provided upon confirmation of the resolution. We apologise for this disruption to your service.
  • Time: Feb. 20, 2024, 1:03 p.m.
    Status: Investigating
    Update: A subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, We are currently investigating a course of action which we believe will restore full functionality to the customer. This work is still ongoing, We can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.
  • Time: Feb. 20, 2024, 12:07 p.m.
    Status: Investigating
    Update: A subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, We are currently investigating a course of action which we believe will restore full functionality to the customer. We can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.
  • Time: Feb. 20, 2024, 11:04 a.m.
    Status: Investigating
    Update: Good Morning, Despite our previous efforts to resolve this issue, we are aware that a subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, Due to the nature of this, we can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.
  • Time: Feb. 19, 2024, 2:11 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and believe that orders are now processing without any intervention The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Feb. 19, 2024, 1:13 p.m.
    Status: Investigating
    Update: We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. We are continuing to investigate at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.
  • Time: Feb. 19, 2024, 11:23 a.m.
    Status: Investigating
    Update: We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. We are continuing to investigate at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.
  • Time: Feb. 19, 2024, 10:15 a.m.
    Status: Investigating
    Update: We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. This is currently being investigated at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.

Updates:

  • Time: Feb. 16, 2024, 9:03 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Feb. 15, 2024, 5:45 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Feb. 15, 2024, 5:22 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.

Updates:

  • Time: Feb. 14, 2024, 8:59 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Feb. 13, 2024, 4:10 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Feb. 13, 2024, 3:49 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Feb. 13, 2024, 3:20 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Feb. 13, 2024, 2:48 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Feb. 13, 2024, 2:21 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Feb. 13, 2024, 1:54 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Feb. 8, 2024, 9:13 a.m.
    Status: Resolved
    Update: Good Morning, Following our morning routine checks, we see nothing amiss and all services have returned to normal. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be available within the next 5 business days. We greatly apologise for this disruption.
  • Time: Feb. 7, 2024, 5:34 p.m.
    Status: Monitoring
    Update: We have now completed all remedial actions available to us today and we will enter a period of monitoring to ensure the processing of data is unaffected through tomorrow morning The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Feb. 7, 2024, 3:27 p.m.
    Status: Identified
    Update: Fourth are continuing to work through the outstanding remedial actions required to restore all data to expected levels and good progress is being made. We will provide a further update when these actions have been completed. Again we deeply apologise for this disruption.
  • Time: Feb. 7, 2024, 1:41 p.m.
    Status: Investigating
    Update: Our third-party provider has advised that from their investigation the issue should be resolved for the majority of users. Fourth are continuing to work through the outstanding remedial actions required to restore all data to expected levels. We apologise for this disruption to your service.
  • Time: Feb. 7, 2024, 12:21 p.m.
    Status: Identified
    Update: Our third-party provider has identified and fixed an issue with a DNS configuration. The latest update is that, they are seeing further improvements in the DNS resolution of Good Data domains. Major public DNS providers already respond with correct DNS records. We are currently working diligently to ensure that impact on customers is kept to a minimum. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Feb. 7, 2024, 11:46 a.m.
    Status: Identified
    Update: Our third-party provider has identified and fixed an issue with a DNS configuration. The latest update is that, although they are seeing improvements in the DNS resolution of Good Data domains, the issue still occurs as the propagation of DNS records is ongoing. We are currently working diligently to ensure that impact on customers is kept to a minimum. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Feb. 7, 2024, 10:28 a.m.
    Status: Identified
    Update: Our third-party provider has identified and fixed an issue with a DNS configuration. The latest update is that, they are observing successful propagation of the DNS records and have received reports that accessibility issues are slowly improving. They are monitoring the situation and anticipate all accessibility issues will be resolved in hour. We are currently working diligently to ensure that impact on customers is kept to a minimum We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Feb. 7, 2024, 9:56 a.m.
    Status: Identified
    Update: Our third-party provider has identified and fixed an issue with a DNS configuration. We have been advised that this could take up to 2 hours to propagate, although we are beginning to see successful uploads. We are currently working diligently to ensure that impact on customers is kept to a minimum We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Feb. 7, 2024, 9:25 a.m.
    Status: Identified
    Update: Our third-party provider has identified and fixed an issue with a DNS configuration. We have been advised that this could take up to 2 hours to propagate, although we are beginning to see successful uploads. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Feb. 7, 2024, 9:06 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Feb. 5, 2024, 9:34 p.m.
    Status: Resolved
    Update: This issue has been resolved and normal service has been resumed. This means that when raising a ticket, you will receive a "Request Received" email that contains your ticket number. We appreciate your patience and understanding in this matter.
  • Time: Feb. 5, 2024, 5:30 p.m.
    Status: Investigating
    Update: We are aware of an issue related to delayed automated ticket responses that provide ticket numbers to customers on created tickets. This means you may not receive the normal, Request Received email, however be assured we do have your request and will process as expected. We appreciate your patience and we apologies for any delay in responding to your ticket.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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