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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 14 seconds ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: Jan. 31, 2024, 12:36 p.m.
    Status: Resolved
    Update: Dear Customer, We are pleased to inform you that once more, all sales files presented to us this morning processed as expected and without any intervention We are confident that the issue has been resolved. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Jan. 30, 2024, 10:43 a.m.
    Status: Monitoring
    Update: Dear Customer, We are pleased to inform you that once more, all sales files presented to us this morning processed as expected and without any intervention. We intend to continue monitoring for a short period of time while further investigations take place to ensure there is no reoccurrence. We will provide a further update tomorrow morning. Thank you for your patience and understanding in this matter.
  • Time: Jan. 29, 2024, 11:26 a.m.
    Status: Monitoring
    Update: Dear Customer, We are pleased to inform you that all sales files presented to us this morning processed as expected and without any intervention. We intend to continue monitoring for a short period of time while further investigations take place to ensure there is no reoccurrence. We will provide a further update tomorrow morning. Thank you for your patience and understanding in this matter.
  • Time: Jan. 28, 2024, 2:46 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are closely monitoring the situation to ensure that customers are not impacted further. This will extend through the day and tomorrow at least. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Jan. 28, 2024, 10:31 a.m.
    Status: Investigating
    Update: We are aware of a delay in processing sales data that may be affecting some of our customers. We are currently investigating this at the highest priority. We apologize for this disruption to your service.

Updates:

  • Time: Jan. 22, 2024, 4:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 22, 2024, 10:20 a.m.
    Status: Monitoring
    Update: Good Morning, After a period of hyper care that extended throughout the weekend period, we can confirm that customer orders are no longer being impacted and that they are flowing through to suppliers without any issue. We will continue to monitor throughout the day and should no further issues arise, this advisory will be closed at the end of the day today. Thank you for your patience and understanding
  • Time: Jan. 19, 2024, 10:36 a.m.
    Status: Identified
    Update: Please be advised that we are currently addressing an issue that is indirectly impacting orders. Our team is actively monitoring the situation, and any failed transmissions are being processed in real time. As of now, we can assure you that no cutoffs have been impacted. Our team is prioritising resolutions based on cutoff times and delivery dates. We appreciate your understanding and patience as we work diligently to resolve this matter promptly.

Updates:

  • Time: Dec. 12, 2023, 3:06 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Dec. 12, 2023, 11:14 a.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Dec. 12, 2023, 11:02 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting a subset of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Dec. 4, 2023, 5:33 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Dec. 4, 2023, 9:28 a.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Dec. 3, 2023, 10:57 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and have deployed a resolution which has returned service to expected levels. Our next update when we are satisfied the issue has been resolved entirely. Again we deeply apologise for this disruption.
  • Time: Dec. 3, 2023, 8:51 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. The next update will be provided once we receive one from our IDP provider. We apologise for this disruption to your service.
  • Time: Dec. 3, 2023, 8:21 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Dec. 3, 2023, 7:44 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Dec. 3, 2023, 7:12 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Dec. 3, 2023, 6:41 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Dec. 3, 2023, 5:34 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Nov. 28, 2023, 5:35 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Nov. 27, 2023, 7:27 p.m.
    Status: Monitoring
    Update: The period of downtime is complete and we can confirm that the solution is now performing at expected levels. The next update will be provided upon confirmation of resolution. We sincerely apologise for this disruption to your service.
  • Time: Nov. 27, 2023, 6:41 p.m.
    Status: Investigating
    Update: As part of essential emergency maintenance, customers may experience a further brief disruption to service. If any downtime is experienced, it should last no longer than 2 minutes. We sincerely apologise for the disruption to your service.
  • Time: Nov. 27, 2023, 6:32 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Nov. 27, 2023, 6:01 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Nov. 27, 2023, 5:28 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Nov. 27, 2023, 4:59 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Nov. 27, 2023, 4:33 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Nov. 27, 2023, 3:57 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Nov. 27, 2023, 3:32 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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