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Is there an Housecall Pro outage?

Housecall Pro status: Systems Active

Last checked: 10 minutes ago

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Housecall Pro outages and incidents

Outage and incident data over the last 30 days for Housecall Pro.

There have been 0 outages or incidents for Housecall Pro in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Housecall Pro

Outlogger tracks the status of these components for Xero:

Add a job API Active
Android mobile app Active
Chat Active
Consumer web Active
Customer job preview Active
Email notifications Active
Google calendar Active
iOS Mobile App Active
Online booking Active
Payment processing - Stripe Active
Pro web Active
QuickBooks Desktop Active
QuickBooks Online Active
Responsibid Active
Reviews Active
Text notifications Active
Voice Active
Wisetack Active
Component Status
Add a job API Active
Android mobile app Active
Chat Active
Consumer web Active
Customer job preview Active
Email notifications Active
Google calendar Active
iOS Mobile App Active
Online booking Active
Payment processing - Stripe Active
Pro web Active
QuickBooks Desktop Active
QuickBooks Online Active
Responsibid Active
Reviews Active
Text notifications Active
Voice Active
Wisetack Active

Latest Housecall Pro outages and incidents.

View the latest incidents for Housecall Pro and check for official updates:

Updates:

  • Time: March 25, 2021, 8:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 25, 2021, 4:15 p.m.
    Status: Investigating
    Update: We are investigating an issue with an upstream provider causing the housecallpro.com front page and online booking pages to not load. This doesn't affect the app once logged in. To login directly to the app, use this link: https://pro.housecallpro.com/pro/log_in

Updates:

  • Time: Feb. 26, 2021, 6:25 p.m.
    Status: Resolved
    Update: SMS service has been fully restored.
  • Time: Feb. 26, 2021, 4:56 p.m.
    Status: Monitoring
    Update: Our SMS provider has restored service, but we are still seeing some delays in send times. We are continuing to monitor their status as they continue to work to get back to normal.
  • Time: Feb. 26, 2021, 3:12 p.m.
    Status: Investigating
    Update: Our SMS provider is currently experiencing an outage which is preventing SMS messages from sending. We are monitoring their status closely.

Updates:

  • Time: Feb. 12, 2021, 9:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 10, 2021, 6:44 p.m.
    Status: Monitoring
    Update: Email notifications have been restored to most of our Pros and their customers. We are continuing to monitor the situation and are looking to restore functionality to all Pros soon. Some Pro will still experience an outage.
  • Time: Feb. 10, 2021, 4:53 p.m.
    Status: Investigating
    Update: We are currently experiencing an outage with our email service. Emails are currently not being sent to customers. This includes emails about jobs, estimates, and payments. We are investigating the issue now and will update this page as soon as we have more information.

Updates:

  • Time: Feb. 8, 2021, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 8, 2021, 4:06 p.m.
    Status: Identified
    Update: We've identified the issue and are working on a fix. Credit card processing and customer notifications are now back to normal. The Quickbooks Desktop integration is the only part of the system that is still experiencing issues.
  • Time: Feb. 8, 2021, 3:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Credit card payments are failing to process, email & SMS notifications are delayed, and Quickbooks syncs are taking longer than usual.
  • Time: Feb. 8, 2021, 3:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 8, 2021, 3:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 8, 2021, 2:53 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 26, 2020, 8:57 a.m.
    Status: Resolved
    Update: The issue with the upstream provider has been resolved and we are no longer seeing errors.
  • Time: Nov. 25, 2020, 6:34 p.m.
    Status: Identified
    Update: We have identified the issue as a problem with an upstream provider. We are monitoring and will keep updates posted here.
  • Time: Nov. 25, 2020, 6:08 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Housecall Pro

Is there a Housecall Pro outage?
The current status of Housecall Pro is: Systems Active
Where can I find the official status page of Housecall Pro?
The official status page for Housecall Pro is here
How can I get notified if Housecall Pro is down or experiencing an outage?
To get notified of any status changes to Housecall Pro, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Housecall Pro every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Housecall Pro do?
Housecall Pro is a software solution for home service businesses, trusted by over 35,000 field service professionals. Join their success today.

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