Time: Oct. 9, 2024, 11:57 p.m.

Status: Resolved

Update: The incident has been resolved at approx 6:40pm, we are still investigating the root cause.

Time: Oct. 9, 2024, 11:23 p.m.

Status: Investigating

Update: The websites for BuildPro and SupplyPro are currently experiencing connection issues for customers. We are aware of the issue and are researching. We are currently investing this issue and will update the status when it is resolved.

Time: Sept. 20, 2024, 8:36 p.m.

Status: Resolved

Update: We now have an updated version of the mobile application available that addresses the issues from the iOS 18 release.

Time: Sept. 13, 2024, 9:22 p.m.

Status: Identified

Update: As most of you know, Apple typically releases a major iOS upgrade each fall. According to Apple, the iOS 18 release date is September 16. After testing the BuildPro mobile app with the beta versions of the upcoming iOS 18 over the last few months, we have identified some required UI updates that must be made to ensure the BuildPro mobile app runs effectively. At this time, we strongly advise against installing iOS 18 on any devices used by the BuildPro mobile application until our final testing is complete and a production build is released to the Apple App Store. Users can still use the mobile browser on their device to access BuildPro directly and make updates on the website as needed. We appreciate your patience and understanding as we work through these latest updates from Apple. UPDATE Friday 9/13/24: We now have an updated version of the BuildPro mobile application available in TestFlight (5.34.3(3)) for UAT testing. This version addresses the compatibility issues with the iOS 18 release candidate Apple pushed recently. We plan to release this version to all production users no later than Friday, September 20. Please start testing as soon as possible and provide your feedback. Once your testing is complete, please let us know. If we receive positive testing results in UAT from heavy mobile users before this date, we may release it sooner.

Time: Sept. 9, 2024, 1:26 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Sept. 8, 2024, 10:04 p.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.

Time: Sept. 7, 2024, 1:26 a.m.

Status: Monitoring

Update: The issue has been resolved and we are monitoring all systems.

Time: Sept. 6, 2024, 3:29 p.m.

Status: Identified

Update: We are currently experiencing sporadic network connectivity issues affecting the communication between our data center and AWS. The impact is intermittent but is affecting multiple areas of our services. Our team has identified the root cause of the problem and is actively working on implementing a resolution. We will keep you updated on our progress and provide further information as soon as it becomes available. Impacted Integrated Services: Brix ->BuildPro Integration Brix -> Wallet Integration BuildPro - > SupplyPro GM Integration Fast Integration SupplyPro GM Builder Formatters Document Management Builder Notes

Time: Aug. 29, 2024, 2:25 p.m.

Status: Postmortem

Update: **Postmortem Report: BuildPro Performance issues** **Date and Time:** August 28, 2024, 16:38 to 16:58 **Duration:** 20 minutes **Affected Services**: BuildPro – Website, Integration – API, Integration – File based, Integration - XML **Summary:** A network connectivity disruption occurred on a single virtual server host.  ·         The host contains web servers and database cluster nodes.  ·         Affected databases moved to their secondary nodes.  ·         Affected web servers were removed from load balancer.  ·         All sites  had servers available on additional hosts.    ·         Some websites were unavailable until databases became available on the secondary node. **Root cause**:  Unknown at this time. We will continue to investigate. **Resolution:** All systems successfully failed to alternate locations.  No action was required by Hyphen staff.  We moved all systems to their primary location during our nightly maintenance window.  All systems were verified to be operating correctly.

Time: Aug. 28, 2024, 9:58 p.m.

Status: Resolved

Update: The issue has been resolved. BuildPro site and integration are peforming as expected.

Time: Aug. 28, 2024, 9:48 p.m.

Status: Monitoring

Update: BuildPro sites and integration are both performing as expected now. We are continuing to monitor both.

Time: Aug. 28, 2024, 9:38 p.m.

Status: Investigating

Update: We are currently researching issues with BuildPro performance on both the website and integration.

Time: Aug. 19, 2024, 9:27 p.m.

Status: Postmortem

Update: **Postmortem: Webservers Failing Health Checks in Load Balancer** **Date of Incident:** August 14, 2024 **Duration:** 2 hours **Impact:** BuildPro and SupplyPro sites experienced intermittent login issues **Root Cause:** ·         Production load balancers removed some webservers from the available pool due to failed health checks.  The failures occurred with both production load balancers. **Actions Taken:** * Health check rules were recreated and applied to the affected server pool.  All servers passed the check and became available to users. * We a working with the load balancer vendor to identify why the checks failed.

Time: Aug. 14, 2024, 9:24 p.m.

Status: Resolved

Update: The login issues are now resolved. Thank you for your patience.

Time: Aug. 14, 2024, 9:13 p.m.

Status: Identified

Update: The issue has been identified and we are working on a resolution.

Time: Aug. 14, 2024, 8:29 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Aug. 14, 2024, 7:58 p.m.

Status: Investigating

Update: We are investigating the issue and will update the status page with more details.