Time: Aug. 19, 2024, 9:06 p.m.

Status: Postmortem

Update: **Postmortem Report: Connectivity Outage Due to Bad Fiber Cable** **Date of Incident:** August 12, 2024 **Impact:** * Affected Services: BuildPro – API, BuildPro – Website, Integration – API, SupplyPro GM - Website **Summary:** On August 12, 2024, a connectivity issue occurred due to a faulty fiber cable. This resulted in sporadic network issues between our datacenter and primary internet provider. **Root Cause:** The cause of the outage was a faulty fiber cable located in our datacenter. The cable was found to be providing degraded bandwidth between our systems and the datacenter’s meet-me room.  This resulted in sporadic connectivity issues for the above services. **Resolution:** A datacenter technician ran a new fiber cable to replace the faulty one. Post-replacement tests confirmed that the connectivity issues were resolved.

Time: Aug. 13, 2024, 1:35 a.m.

Status: Resolved

Update: The network issue has been resolved.

Time: Aug. 12, 2024, 9:24 p.m.

Status: Identified

Update: We are having sporadic network issues between our datacenter and AWS. This This is affecting BRIX integration. This is very intermittent. We have identified the root cause and are working on a fix. We are seeing sporadic errors exporting information out of BRIX into BuildPro. Please use the BuildPro integrate buttons to retry exports.

Time: Aug. 19, 2024, 9:06 p.m.

Status: Postmortem

Update: **Postmortem Report: Connectivity Outage Due to Bad Fiber Cable** **Date of Incident:** August 12, 2024 **Impact:** * Affected Services: BuildPro – API, BuildPro – Website, Integration – API, SupplyPro GM - Website **Summary:** On August 12, 2024, a connectivity issue occurred due to a faulty fiber cable. This resulted in sporadic network issues between our datacenter and primary internet provider. **Root Cause:** The cause of the outage was a faulty fiber cable located in our datacenter. The cable was found to be providing degraded bandwidth between our systems and the datacenter’s meet-me room.  This resulted in sporadic connectivity issues for the above services. **Resolution:** A datacenter technician ran a new fiber cable to replace the faulty one. Post-replacement tests confirmed that the connectivity issues were resolved.

Time: Aug. 13, 2024, 6:07 a.m.

Status: Resolved

Update: This incident has been resolved

Time: Aug. 13, 2024, 1:35 a.m.

Status: Identified

Update: The network issue has been resolved.

Time: Aug. 12, 2024, 9:23 p.m.

Status: Identified

Update: We are having sporadic network issues between our datacenter and AWS. This This is affecting the following areas. This is very intermittent. We have identified the root cause and are working on a fix. BRIX-BuildPro Integration Order updates between BuildPro and SPGM SPGM viewing Builder Formatter and documents FAST Integration Delay in Lien generation External APIs such as BuildPro notes Document Management

Time: June 21, 2024, 1:18 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: June 20, 2024, 7:01 p.m.

Status: Identified

Update: Dear Valued Customer, We are writing to inform you about an unexpected service interruption where some SupplyPro GM users are intermittently experiencing errors printing and exporting work orders and invoices to PDF. Our team has identified the root cause and is diligently working on a solution. We expect to deploy the resolution this Thursday night, 06/20/2024, with the issue fully resolved by 2:00 AM tomorrow, Friday, June 21st. We deeply regret the inconvenience this outage may have caused and appreciate your patience and understanding as we work to resolve this matter swiftly. Ensuring the reliability of our services is our top priority, and we are committed to restoring full functionality as soon as possible. Sincerely, Hyphen Solutions

Time: June 11, 2024, 2:44 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: June 11, 2024, 1:43 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: June 10, 2024, 1:39 p.m.

Status: Identified

Update: LiquidWeb's Systems and Network Engineering Teams have identified the source of the service impact and are working to implement a fix. Until the fix is fully implemented, affected services will remain interrupted. We will provide further updates as soon as they become available.

Time: June 10, 2024, 12:08 p.m.

Status: Investigating

Update: The hosting provider for HomeFront CRM has reported the problem is within their infrastructure. They are working to identify and resolve the issue as quickly as possible. We will pass along any new information we receive regarding the outage. https://status.liquidweb.com/

Time: June 10, 2024, 12:08 p.m.

Status: Investigating

Update: The hosting provider for HomeFront CRM has reported the problem is within their infrastructure. They are working to identify and resolve the issue as quickly as possible. We will pass along any new information we receive regarding the outage. https://status.liquidweb.com/

Time: May 8, 2024, 4:48 p.m.

Status: Postmortem

Update: A security patch was deployed to our firewalls to address a critical vulnerability, but unfortunately, it unintentionally led to the blocking of some outbound network traffic. To fix this, we have promptly made adjustments to the firewall rules to allow the necessary external traffic. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we worked to resolve the situation swiftly. If you have any questions or encounter further issues, please feel free to contact our support team. Thank you for your patience and cooperation.

Time: May 2, 2024, 2:54 p.m.

Status: Resolved

Update: SSO BuildPro logins on the websites are now working as expected.

Time: May 2, 2024, 12:17 p.m.

Status: Investigating

Update: We are currently researching an issue with Single Sign On (SSO) BuildPro logins. Currently this is only impacting SSO on the website and not on the Mobile Application.