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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 48 seconds ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: Nov. 21, 2024, 1:09 p.m.
    Status: Resolved
    Update: After a period of monitoriy, we confirm that this incident is resolved. A post-mortem will be published soon. We are sorry for the inconvenience caused.
  • Time: Nov. 21, 2024, 9:01 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 21, 2024, 8:52 a.m.
    Status: Investigating
    Update: We have some disturbances on the platform. You may notice blank page on the conversation panel or on the administration. Also difficulties to close conversations. The technical team is investigating the issue. We keep you informed.

Updates:

  • Time: Nov. 20, 2024, 5:21 p.m.
    Status: Resolved
    Update: This incident has been resolved. More information on this status will be provided in the coming days. Thank you for your patience.
  • Time: Nov. 20, 2024, 5:12 p.m.
    Status: Monitoring
    Update: From 5:19PM CET to 5:52PM CET, we encountered disturbances on all the platform. You may have noticed blank page on the conversation panel or on the administration. Also difficulties to close conversations. This has been identified, and the technical team has restored the situation. We keep on monitoring the platform.

Updates:

  • Time: Nov. 4, 2024, 2:45 p.m.
    Status: Resolved
    Update: The issue started at 2:33 PM and was resolved by 2:54 PM, resulting in approximately 20 minutes of perturbation that impacted engagement and conversation creation. The display of conversation notifications on the sites was random. Only a fraction of visitors could start a conversation. We apologize for the inconvenience.

Updates:

  • Time: Oct. 7, 2024, 3:04 p.m.
    Status: Resolved
    Update: After a period of monitoring, we confirm that the incident is resolved. We apologise for any inconvenience caused.
  • Time: Oct. 7, 2024, 1:28 p.m.
    Status: Monitoring
    Update: We have mitigated the problem and conversation processing is working normally. Our technical teams remain mobilized to ensure that the platform functions normally.
  • Time: Oct. 7, 2024, 1:12 p.m.
    Status: Investigating
    Update: You may experience some disruptions on the platform since 2:10pm CET. We are currently investigating this issue and its impacts. We keep you informed, thanks for your patience.

Updates:

  • Time: Sept. 6, 2024, 12:31 p.m.
    Status: Postmortem
    Update: **Incident:** On September 2nd, between 11:01 CEST and 13:04 CEST, we experienced an incident impacting the service in charge of the iAdvize engagement \(handling targeting\). ‌ During this timeframe, the display of notifications on our customers' websites and on mobile applications fluctuated between functioning randomly and not being displayed at all. As a result, starting a conversation from Chat / Call / Video / mobile application channels was degraded \(86 min\) or even completely cut off \(37 min\).  Social channels were not impacted. ‌ This unavailability of our engagement service occurred because:  * After a restart, our mirroring service moved to the same server instance as our engagement service * Due to an unexpected resource usage spike on the mirroring service, the engagement service was left with insufficient resources to scale and run properly ‌ **Resolution** To solve this issue, we manually isolated our mirroring service to different server instance, ensuring the engagement service had enough resources to run properly again. ‌ **Actions for the future** * \(Done\) Isolate our mirroring service away from other critical services * \(Done\) Analyze the causes of the resource increase on our mirroring service, and implement optimizations to reduce its resource usage * \(Done\) Improve alerting alerting in case of network resource issue on server instances
  • Time: Sept. 2, 2024, 12:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 2, 2024, 11:07 a.m.
    Status: Monitoring
    Update: Please know that a fix is live. You should be able to see notifications on your Website again. We are monitoring this.
  • Time: Sept. 2, 2024, 10:26 a.m.
    Status: Identified
    Update: We are still on it. We are performing actions to resolve the issue.
  • Time: Sept. 2, 2024, 10:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 2, 2024, 10:06 a.m.
    Status: Investigating
    Update: Please know that we are facing an issue: The notification might not appear on your Website. We are working on it.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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