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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 4 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: Aug. 23, 2024, 8:20 a.m.
    Status: Resolved
    Update: From 11:05am CEST to 2:51pm CEST on the 22nd of August, you may have noticed that no chat notification was displayed on your website. This was caused by a deployement made by our technical team, which introduced a regression. Not all the clients were impacted. The issue was addressed as soon as we noticed it. We are sorry for any incovenience this may have caused.

Updates:

  • Time: Aug. 19, 2024, 2:26 p.m.
    Status: Resolved
    Update: During a few minutes from 3:38pm to 3:48pm (CEST), you may have experienced some issues on the conversation panel: - Ongoing messages disappear - Ongoing messages do not send - Conversations cannot be closed Our technical team has identified the issue and fixed it. An actualization of the conversation panel will probably be necessary to restore it. Thanks for your understanding.

Updates:

  • Time: Aug. 14, 2024, 2:48 p.m.
    Status: Postmortem
    Update: ## **Incident** From the 7th of August 8:04 pm CEST to the 9th of August 9:38 am CEST, the presence reports were no longer updated. We hit a size limit issue on a field in one data table that prevented any update. Thus, the state of the agents remained unchanged \(connected or disconnected\) until the incident was resolved.  Unfortunately, we can’t recover the state of the data over the period of time of the incident. ## **Resolution** We changed the field data type in the presence table and its format to unlock the size limit and allow for durable storage of presence events.  Despite the return to normal on August 9th, we noticed some desynchronization in the agents' states. A manual cleaning of agent presence was required to solve this. Some isolated cases may remain for some agents. If you are facing this situation, please recommend your agents to trigger the disconnection/reconnection action to record again the presence events. ## **Actions for the future** * \(In Progress\) Audit of the tables that could face the same issue and run the fix \(format change\) in anticipation * \(Done\) Strengthen probes to be warned in real time when presence events do not flow as expected
  • Time: Aug. 9, 2024, 2:46 p.m.
    Status: Resolved
    Update: After a monitoring period, we confirm that the incident has been resolved. The presence and occupation data are once again being recorded. However, during the period of the incident (from Wednesday 7 August 6:03pm CET to Friday 9 August 10:57am CET) the presence and occupation events were not recorded. Therefore, you may notice inconsistencies in the reports related to these indicators. On behalf of iAdvize, we apologise for any inconvenience caused.
  • Time: Aug. 9, 2024, 9:24 a.m.
    Status: Monitoring
    Update: We confirm that the presence and occupation data are being recorded again. We are now working on resynchronising any user account that require it. As no presence or occupation events were recorded during the incident, reports linked to this data may display inconsistencies during this period.
  • Time: Aug. 9, 2024, 8:20 a.m.
    Status: Identified
    Update: We have finished an upgrade that ran all night. We are currently validating that the presence data in the reports is calculated again. We are sorry for the inconvenience caused.
  • Time: Aug. 8, 2024, 3:44 p.m.
    Status: Identified
    Update: We are continuing to work on resolving this problem. Impact is on statistics only: the agents' presence and occupation events are not recorded since Aug 7th at 6pm CET. Therefore you may see inconsistencies in the presence and occupation reports, as well as on the presence indicator in the Supervision. However there is no impact in handling conversations nor in conversation volume. We are sorry for the inconvenience caused.
  • Time: Aug. 8, 2024, 1:58 p.m.
    Status: Identified
    Update: We are still working on a fix. Thanks for your patience.
  • Time: Aug. 8, 2024, 1:20 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Presence and occupation events are still not recorded in the reports.
  • Time: Aug. 8, 2024, 12:41 p.m.
    Status: Identified
    Update: Since the 7th of August 6pm CET, our presence report is not updated with any occupation or presence events. Our technical team has identified the root cause and is correcting it. We keep you informed.

Updates:

  • Time: June 1, 2024, 6:46 a.m.
    Status: Resolved
    Update: Now incident is close. Everything works fine.
  • Time: June 1, 2024, 6:28 a.m.
    Status: Monitoring
    Update: Issue solved we are monitoring
  • Time: June 1, 2024, 4:53 a.m.
    Status: Identified
    Update: We are continuing to work to fix this issue
  • Time: June 1, 2024, 3:32 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: May 23, 2024, 8:15 a.m.
    Status: Resolved
    Update: Our technical team has performed an intervention restoring the stability of all iAdvize services. Everything is running normally, this is incident is closed.
  • Time: May 23, 2024, 7:57 a.m.
    Status: Identified
    Update: After further investigation this stability issue is impacting all services. It leads to a partial degradation of our services, so users may encounter random errors when using iAdvize.
  • Time: May 23, 2024, 7:31 a.m.
    Status: Identified
    Update: Our mobile SDK service is experiencing stability issues, leading to random errors. This service is working but is degraded, our technical team is working on it. All the other iAdvize services are operating normally.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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