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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 5 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: April 30, 2024, 12:56 p.m.
    Status: Resolved
    Update: During a few minutes from 12:04 to 12:44pm, you may have experienced some issues on the conversation panel: - Ongoing messages disappear - Ongoing messages do not send - Conversations cannot be closed Our technical team has identified the issue and fixed it. An actualization of the conversation panel will probably be necessary to restore it. Thanks for your understanding.

Updates:

  • Time: April 17, 2024, 12:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 17, 2024, 9:46 a.m.
    Status: Monitoring
    Update: The cause of this issue has been identfied, and all is now back to normal. iAdvize notifications are displayed on the website and visitors can initiate conversations again. We will keep monitoring the situation for the coming hours.
  • Time: April 17, 2024, 9:42 a.m.
    Status: Investigating
    Update: The cause of this issue has been identfied. An intervention has been performed and the iAdvize conversation panel is now accessible again. However we still notice errors preventing the display of iAdvize notifications on your websites, our technical team is working on it
  • Time: April 17, 2024, 9:33 a.m.
    Status: Investigating
    Update: The iAdvize conversation panel is currently not available. We are working on the problem to get it resolved as soon as possible.

Updates:

  • Time: April 4, 2024, 12:59 p.m.
    Status: Resolved
    Update: This issue has been resolved completely, and the production of Copilot-powered bots is back to normal.
  • Time: April 4, 2024, 11:54 a.m.
    Status: Monitoring
    Update: A fix has been applied and conversations are no longer systematically experiencing technical errors. We continue to monitor the situation.
  • Time: April 4, 2024, 10:46 a.m.
    Status: Investigating
    Update: Currently, conversations with Copilot result in technical errors. Our team is working to fix this issue.

Updates:

  • Time: Feb. 26, 2024, 9:04 a.m.
    Status: Postmortem
    Update: ## **Incident** Following a [major maintenance on our Livechat database](https://status.iadvize.com/incidents/3n39s39s99p7) \(DB\) to upgrade to a new version, scheduled on Feb. 22th 6:30 > 8:00 CET, we encountered CPU scalability problems as traffic on the new instance began to increase with the start of the day in Europe.All active connections to this DB slowed down until they reached a timeout. At this moment, the DB was frozen and unreachable.As this DB is central to the Livechat app, we were faced with a generalized interruption in conversation processing across all channels \(chat, call, video, whatsapp, facebook, …\) supported by the iAdvize platform. Downtime on conversations processing happened on Feb. 22th, between 9:25 > 10:50 CET. ## **Resolution** As soon as we became aware of this incident, we shut down the services displaying contact notifications. This is to prevent visitors from trying to start conversations that cannot be handled by the system.Afterwards, we had to shut down several services linked to this DB and manually kill backend processes in order to mitigate the problem and decrease CPU load. Once the CPU level was acceptable again, we ran a system checking script to verify DB integrity and optimize its operation. Finally we were able to restart all services one by one without risking a new CPU burst. ## **Actions for the future** * \(Done\) Identification and setting up a throttle system for next DBs migrations. The aim here is to allow a gradual increase of incoming traffic on new instances, in order to keep control over CPU and memory load. * \(In progress\) Improving our internal processes and tools to optimize DB crash resolution time.
  • Time: Feb. 22, 2024, 1:48 p.m.
    Status: Resolved
    Update: During the monitoring performed since the last update, no issue has been identified. As stated earlier, this incident is resolved since 10:50am CET. We are now closing this status incident publication.
  • Time: Feb. 22, 2024, 10:35 a.m.
    Status: Monitoring
    Update: The incident is over since 10:50am CET. The conversation processing flow is now operational. Thank you for your patience.
  • Time: Feb. 22, 2024, 9:58 a.m.
    Status: Monitoring
    Update: Following technical interventions we are noticing great improvements. iAdvize services have been restarted gradually, while monitoring the results. You should notice improvements on your side: - On the visitor side: Notification are visible on the website and conversations can be started - For agents: New incoming conversations can arrive on the conversation panel - For admins & managers: Inconsistencies could still be seen on some reports, we are currently working on it. We are monitoring the situation, we will communicate again when we notice the situation is fully back to normal.
  • Time: Feb. 22, 2024, 9:23 a.m.
    Status: Investigating
    Update: Our technical team is still actively working on this issue to mitigate this incident. Several interventions have been performed, but the situation is still not back to normal. We continue to notice impacts on several services: - On the visitor side: It is impossible to start conversations, no notification is visible on the website - For agents: Different kinds of impacts, like errors on the conversations panel when handling opened conversations, no new incoming conversations - For admins & managers: Inconsistencies on some reports (production report does not show connected agents, conversation report does not show past conversations)
  • Time: Feb. 22, 2024, 8:59 a.m.
    Status: Investigating
    Update: We are still investigating and attempting to mitigate the issue. We will update again as we have more information. Thank you for your patience.
  • Time: Feb. 22, 2024, 8:42 a.m.
    Status: Investigating
    Update: We are currently experiencing service disruptions, so you may notice issues on several services: - It is impossible to start new conversations - Errors on the conversations panel on opened conversations - Inconsistencies on some reports (production report) Our technical team is currently working on this issue.

Updates:

  • Time: Feb. 12, 2024, 3:17 p.m.
    Status: Resolved
    Update: We can now confirm that the statistics are up-to-date. Thank you.
  • Time: Feb. 12, 2024, 9:31 a.m.
    Status: Identified
    Update: Following an intervention by our technical team, the data of our Sales and Presence reports is now gradually updating. However due to the large volume of data to process, it will take several hours before the data is 100% up to date. We will publish another message when all is back to normal, thank you for your patience.
  • Time: Feb. 12, 2024, 8:57 a.m.
    Status: Investigating
    Update: Since Sunday Feb 11th we are experiencing a long update delay on the statistics of the Sales, and also the Presence reports. As a consequence for these 2 reports data is currently not up to date. Our technical team is working on this topic.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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