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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 5 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: Jan. 10, 2024, 6:15 p.m.
    Status: Resolved
    Update: All past Facebook messages have been processed, new messages will immediately be forwarded to iAdvize.
  • Time: Jan. 10, 2024, 6:05 p.m.
    Status: Monitoring
    Update: Our technical team has identified the cause of this issue and a correction has been made. All Facebook messages sent by your clients from this morning will gradually be forwarded to iAdvize. Since there is a lot of messages to process, we expect this step to take around 30min to 1 hour. After that, new messages will be immediately forwarded to iAdvize as usual.
  • Time: Jan. 10, 2024, 5:33 p.m.
    Status: Investigating
    Update: Since this morning around 8:30am (CET), it is impossible to receive new Facebook Messenger conversation through iAdvize. Our technical team is currently working on it, other channels are not impacted.

Updates:

  • Time: Dec. 18, 2023, 3:22 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience.
  • Time: Dec. 18, 2023, 9:04 a.m.
    Status: Monitoring
    Update: Following the intervention of our technical team, the delay in the reports update has been resolved since 9:50 (CEST). Statistics are now up to date, thank you for your patience. We are continuing to monitor the situation.
  • Time: Dec. 18, 2023, 8:31 a.m.
    Status: Investigating
    Update: We are currently experiencing a slowdown on our statistics service. It is impacting the update of all iAdvize reports, our technical team is currently working on solving this issue.

Updates:

  • Time: Nov. 30, 2023, 10:55 a.m.
    Status: Resolved
    Update: From Nov 29 around 6:00PM CET to Nov 30 9:37AM CET, agents may have encountered difficulties to snooze their conversations: the snooze modale did not remain open. This was due to the "Product tour" we activated to introduce the new feature of auto-closure of the snoozed conversations. The "Product tour" has been deactivated, the situation is back to normal (the conversation panel page may need to be refreshed). We are sorry for the inconvenience caused.

Updates:

  • Time: Dec. 1, 2023, 3:52 p.m.
    Status: Postmortem
    Update: ## **Incident** We had a lag issue on our Bots backend services preventing Bots managed by iAdvize from being functional on your websites.Conversations handled exclusively by humans were still functional. However, if a bot intervened in the engagement flow used by visitors, conversations stopped at the first stage of the bot scenario. This lag issue occurred following the release of a version containing the first building blocks of a feature that will soon be available. This release successfully passed all our validation protocols. However, the increase in load that followed the release generated a significant lag in the incoming conversation ingestion service. As a consequence, these incoming conversations exceeded the maximum execution time and were discarded from processing. This issue happened twice on November 29th : - 16:45 to 17:22 CEST - 17:27 to 17:37 CEST  ## **Resolution** In order to mitigate and restore the Bots services, we performed following actions:  * Manually clean up the event overflow in the incoming conversation ingestion service  * Rollback of the release that introduced the lag ## **Actions for the future** * \(Done\) Add parallelization processes on the events consumers in order to be reactive in cause of lags on bots * \(Done\) Put a limit on the events publisher in order to prevent possible lags on bots
  • Time: Nov. 29, 2023, 7:53 p.m.
    Status: Resolved
    Update: This incident has been resolved. All conversations stucked during the incident have been manually closed. Thank you for your patience.
  • Time: Nov. 29, 2023, 4:57 p.m.
    Status: Monitoring
    Update: We note that some conversations that took place during the incident are currently still in progress, but for which the bot is no longer responding. We are going to close these conversations manually.
  • Time: Nov. 29, 2023, 4:43 p.m.
    Status: Monitoring
    Update: We have seen a return to normality in the last 5 minutes following our latest actions. We are continuing to monitor the situation.
  • Time: Nov. 29, 2023, 4:31 p.m.
    Status: Investigating
    Update: We are seeing new disruptions appear. Bots are taking a long time to respond or are no longer responding in some cases. We are actively working to resolve the problem
  • Time: Nov. 29, 2023, 4:25 p.m.
    Status: Monitoring
    Update: The service has restarted and we are seeing a return to normal.
  • Time: Nov. 29, 2023, 4:19 p.m.
    Status: Investigating
    Update: We have noticed that the bots are no longer responding. The technical team is working to resolve the problem. We're going to restart the service to restore it.

Updates:

  • Time: Nov. 29, 2023, 3:48 p.m.
    Status: Resolved
    Update: Today between 4:03pm and 5:00pm (CET) we have experienced slowdowns on our bot service. The consequence was a longer response time from bots. So visitors may have waited longer than usual before receiving a reply in their conversations with bots.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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