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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 6 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: Nov. 16, 2023, 8:22 a.m.
    Status: Resolved
    Update: Following an incident at Meta, it was no longer possible to send messages from the Meta Messenger API between 15 November at 9pm CET and 16 November at 4am CET.

Updates:

  • Time: Nov. 9, 2023, 8:42 a.m.
    Status: Resolved
    Update: Our monitoring indicates that everything returned to normal after our technicians' last intervention. The incident is now closed.
  • Time: Nov. 8, 2023, 7:04 p.m.
    Status: Monitoring
    Update: Our platform experienced major connection outages for users from 07:34 p.m. to 07:44 p.m. CEST. The technical team has stabilized the situation and is continuing to monitor it.

Updates:

  • Time: Oct. 30, 2023, 9:52 a.m.
    Status: Postmortem
    Update: ## **What happened ?** We had a severe load issue on our Bots backend services preventing Bots from being functional on your websites.Conversations handled exclusively by humans were still functional. However, if a bot intervened in the engagement flow used by visitors, the conversation could not take place. This load issue was caused by an unscheduled self-cleaning script performed on the Bots database engine. This cleaning was performed on a table with a large amount of data. As a consequence, critical queries needed by Bots were not able to perform in reasonable time, making the whole Bots system degraded. This issue happened on October 26th between 11:10 to 15:47 CEST. ## **Resolution** Once started, the self-cleaning script cannot be stopped and must be completed. So we looked for alternative solutions. In order to mitigate and restore the Bots services, we performed following actions:  * Upgrade Bots database engine to a higher-performance instance type in order to let Bots critical queries to be fully executed. This action took several hours to complete. This partly explains the duration of the incident. * Deploy a new version with patches to reduce the bots' dependence on the overloaded database. ## **Actions for the future** * \(Done\) The bots database engine upgrade significantly reduced the permanent load. We have more capacity to handle heavy loads. * \(Done\) We have identified and cleaned up the data table at the origin of the self-cleaning. * \(In progress\) We are setting up new probes to detect loaded databases and avoid self-cleaning script launches.
  • Time: Oct. 26, 2023, 6:26 p.m.
    Status: Resolved
    Update: The latest intervention we accounced occurred succesfully. Since the bot service has been restored (3:47pm CEST), our montoring shows that everything is back to normal. The incident is closed.
  • Time: Oct. 26, 2023, 3:42 p.m.
    Status: Monitoring
    Update: In order to stabilize the bot service, our technical team will apply a patch around 7.30pm CEST. During this time, you may experience some disturbances. We will do our utmost to minimize all impact on the production. In advance, thank you for your understanding.
  • Time: Oct. 26, 2023, 2:56 p.m.
    Status: Monitoring
    Update: The incident is now resolved. However, you may have some conversations stucked display on the ongoing report Production, during this period. Our technical team is doing its best to close them.
  • Time: Oct. 26, 2023, 2:04 p.m.
    Status: Monitoring
    Update: Our latest actions have restored the bot. The situation is now back to normal, our technical team continues the monitoring of the service. Thanks again for your patience during the resolution of the incident.
  • Time: Oct. 26, 2023, 1:41 p.m.
    Status: Identified
    Update: Personal canned answers have been restored. Your agents can now use them normally. Our technical team keeps working on new actions to restore the bot service. Thanks.
  • Time: Oct. 26, 2023, 1:07 p.m.
    Status: Identified
    Update: Our technical team is still working on technical interventions to solve the issue. One action taken involved temporarily suspending our service dedicated to personal canned answers. As a result, your agents may notice that some personal canned answers normally available are currently missing.
  • Time: Oct. 26, 2023, 12:22 p.m.
    Status: Identified
    Update: Our technical team is still working on several actions to fix the bot service. Thanks again for your understanding and patience.
  • Time: Oct. 26, 2023, 10:43 a.m.
    Status: Identified
    Update: The cause of the incident has been identified, we are actively working on a fix to correct this issue as soon as possible. Thanks again for your patience.
  • Time: Oct. 26, 2023, 10:07 a.m.
    Status: Investigating
    Update: We are still investigating and attempting to mitigate the issue on bots. We will update again as we have more information. Thank you for your patience.
  • Time: Oct. 26, 2023, 9:48 a.m.
    Status: Investigating
    Update: We are investigating on a problem concerning bots. Bots may not be able to reply conversations. Thanks for your understanding.

Updates:

  • Time: Oct. 24, 2023, 7:37 a.m.
    Status: Resolved
    Update: This morning, from 09:03 to 09:09 CEST, we experienced instabilities on the conversation panel and the livechat. The technical team intervened to stabilize the platform. Situation is back to normal, we are sorry for the inconvenience.

Updates:

  • Time: Oct. 6, 2023, 3 p.m.
    Status: Resolved
    Update: After this monitoring period, we confirm that the situation has returned to normal. Thank you for your patience and understanding.
  • Time: Oct. 6, 2023, 1:18 p.m.
    Status: Monitoring
    Update: We have confirmed that things have returned to normal in the last few minutes, and are monitoring activity on the platform.
  • Time: Oct. 6, 2023, 1:09 p.m.
    Status: Identified
    Update: We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.
  • Time: Oct. 6, 2023, 12:57 p.m.
    Status: Investigating
    Update: We have identified the source of the problem and are working to resolve it. The administration engagement section is also currently unavailable. Thank you for your patience.
  • Time: Oct. 6, 2023, 12:46 p.m.
    Status: Investigating
    Update: We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications). We are working on resolving the problem.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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