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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 6 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: July 27, 2023, 7:36 a.m.
    Status: Resolved
    Update: Following a period of monitoring, we can confirm that the platform's situation is stable.
  • Time: July 27, 2023, 1:34 a.m.
    Status: Monitoring
    Update: We have fixed the issue with a patch and your website notifications are now functioning properly again.
  • Time: July 27, 2023, 1:12 a.m.
    Status: Investigating
    Update: There is an issue we are currently investigating with notifications, such as chat buttons, invitations, and messages, not appearing on your website. This problem is resulting in a decrease in the number of incoming contacts.

Updates:

  • Time: July 17, 2023, 12:40 p.m.
    Status: Resolved
    Update: Between 1:53pm and 2:06pm (UTC+2), we have experienced disruptions on our conversation service. As a consequence agents may have encountered errors on their conversation panel while handing conversations from any channels (receiving / transfering / closing). During this time you may also have noticed errors while using our conversation API. All is back to normal since 2:06pm.

Updates:

  • Time: July 13, 2023, 9:55 a.m.
    Status: Resolved
    Update: After a period of monitoring, we confirm the situation was back to normal since 9:38am (UTC+2)
  • Time: July 13, 2023, 7:49 a.m.
    Status: Monitoring
    Update: A technical intervention has been performed, the situation is back to normal and bots can now handle new conversations.
  • Time: July 13, 2023, 7:34 a.m.
    Status: Investigating
    Update: We are currently investigating an issue on our bot service. Most of the bots are not able to handle conversations, our technical team is working on solving this problem.

Updates:

  • Time: June 20, 2023, 1:59 p.m.
    Status: Resolved
    Update: Between 3:43pm and 3:48pm (UTC+2), when a visitor clicked on an engagement notification, the chatbox did not systematically open. The problem has since been resolved.

Updates:

  • Time: May 19, 2023, 9:01 a.m.
    Status: Resolved
    Update: Between 10:10 and 10:26 am (CEST) this morning, we experienced slowdowns on the platform with difficulties in displaying the live activity report and the desk. It is resolved since 10:26 am. Thanks for your understanding.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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