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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 9 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: May 9, 2023, 7:15 a.m.
    Status: Resolved
    Update: Sales & Presence data is up to date since 0:00 (UTC), all is back to normal.
  • Time: May 8, 2023, 7:57 p.m.
    Status: Monitoring
    Update: Data update is still slowly catching up. It will still take several hours before the Sales & Presence reports are up to date.
  • Time: May 8, 2023, 4:57 p.m.
    Status: Monitoring
    Update: After a technical intervention, data is now gradually being updated for Sales & Presence reports. Due to the large amount of data, it may take some time before these reports are up to date.
  • Time: May 8, 2023, 4:21 p.m.
    Status: Identified
    Update: We have detected a delay in the update of the Sales & Presence statistics. For these 2 reports: - Data for May 7th is not fully updated - Data for May 8th is not updated at all. No information is lost, it is only an update delay on the reports. Our technical team is working on it.

Updates:

  • Time: April 25, 2023, 1:16 p.m.
    Status: Resolved
    Update: After a monitoring period, we confirm the resolution of the incident and thank you again for your patience.
  • Time: April 25, 2023, 9:47 a.m.
    Status: Monitoring
    Update: Our technical team has identified the cause of the problem and has performed an intervention. All reports are now updated and no delay is noted on new statistics updates. We will keep monitoring the situation for the coming hours.
  • Time: April 25, 2023, 9:18 a.m.
    Status: Investigating
    Update: Our technical team is still mobilized to solve this statistics issue, impacting the update of closed conversations in the iAdvize reports.
  • Time: April 25, 2023, 8:07 a.m.
    Status: Investigating
    Update: We are currently experiencing a delay in the indexing of statistics, which has an impact on the recording and updating of closed conversations. Our technical team is currently investigating the problem. Thank you for your patience.

Updates:

  • Time: April 20, 2023, 10:14 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience.
  • Time: April 20, 2023, 7:48 a.m.
    Status: Monitoring
    Update: The situation is back to normal since 9:43 (UTC+2). All pending chats are being distributed as usual, our technical team will keep monitoring the situation to be sure everything is stable now.
  • Time: April 20, 2023, 7:43 a.m.
    Status: Identified
    Update: The cause of the issue has been identified. An intervention has been performed and we are noticing improvements on the chat distribution. Pending chats are gradually being distributed and the situation is slowly coming back to normal.
  • Time: April 20, 2023, 7:34 a.m.
    Status: Investigating
    Update: We are currently experiencing an issue on the conversation distribution. Conversations in pending are sometimes not being distributed to agents. Our technical team is currently investigating this issue.

Updates:

  • Time: April 18, 2023, 9:45 a.m.
    Status: Resolved
    Update: Please know that the fix is live. So, the problem is resolved. Thank you.
  • Time: April 18, 2023, 8:07 a.m.
    Status: Identified
    Update: We have identified the origin of the functional regression. Our technical team is working on a fix. We expect a resolution within the day. Thank you for your patience.
  • Time: April 17, 2023, 3:32 p.m.
    Status: Investigating
    Update: The video channel is currently not working for agents connected to the iAdvize application (iOs & Android). Our technical team is currently investigating the cause of this problem. There is no issue for agents connected to iAdvize from a computer.

Updates:

  • Time: March 29, 2023, 8:42 a.m.
    Status: Resolved
    Update: Impacts: During the incident, new conversations could not be routed. Connected agents could see an error in their iAdvize desk. 1 - What caused the outage? We have noticed a progressive accumulation of deadlocks on the reading and writing of our database managing the distribution of conversations. The iAdvize platform started to become unresponsive to conversation creation & conversation distribution. Our probes detected this anomaly but due to low volume of conversations at that time, on-call teams have not been warned. This issue happened on March 26th between 05:03 (CET) to 06:57 (CET) 2 - What was the fix? The distribution of conversations to agents has been restored following an automatic restart of our routing service. The accumulation of locks on the database finally reached a threshold initiating this restart. 3 - How will iAdvize prevent this issue in the future? (Done) (Tech) Fix the bug generating deadlocks on the distribution database (Done) (Tech) Adjust our probes and alerting in order to warn on-call teams even on low volume (Done) (Tech) Refine our health checks to be proactive with restarts when reaching database congestion

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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