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Is there an imgix outage?

imgix status: Systems Active

Last checked: 9 minutes ago

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imgix outages and incidents

Outage and incident data over the last 30 days for imgix.

There have been 4 outages or incidents for imgix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for imgix

Outlogger tracks the status of these components for Xero:

API Service Active
Docs Active
Purging Active
Rendering Infrastructure Active
Sandbox Active
Stripe API Active
Web Administration Tools Active
Amsterdam (AMS) Active
Ashburn (BWI) Active
Ashburn (DCA) Active
Ashburn (IAD) Active
Atlanta (ATL) Active
Atlanta (FTY) Active
Atlanta (PDK) Active
Auckland (AKL) Active
Boston (BOS) Active
Brisbane (BNE) Active
Buenos Aires (EZE) Active
Cape Town (CPT) Active
Chennai (MAA) Active
Chicago (CHI) Active
Chicago (MDW) Active
Chicago (ORD) Active
Columbus (CMH) Active
Content Delivery Network Active
Copenhagen (CPH) Active
Curitiba (CWB) Active
Dallas (DAL) Active
Dallas (DFW) Active
Denver (DEN) Active
Dubai (FJR) Active
Frankfurt (FRA) Active
Frankfurt (HHN) Active
Helsinki (HEL) Active
Hong Kong (HKG) Active
Houston (IAH) Active
Johannesburg (JNB) Active
London (LCY) Active
London (LHR) Active
Los Angeles (BUR) Active
Los Angeles (LAX) Active
Madrid (MAD) Active
Melbourne (MEL) Active
Miami (MIA) Active
Milan (MXP) Active
Minneapolis (MSP) Active
Montreal (YUL) Active
Mumbai (BOM) Active
Newark (EWR) Active
New York (JFK) Active
New York (LGA) Active
Osaka (ITM) Active
Palo Alto (PAO) Active
Paris (CDG) Active
Perth (PER) Active
Rio de Janeiro (GIG) Active
San Jose (SJC) Active
Santiago (SCL) Active
Sāo Paulo (GRU) Active
Seattle (SEA) Active
Singapore (SIN) Active
Stockholm (BMA) Active
Sydney (SYD) Active
Tokyo (HND) Active
Tokyo (NRT) Active
Tokyo (TYO) Active
Toronto (YYZ) Active
Vancouver (YVR) Active
Wellington (WLG) Active
imgix DNS Network Active
NS1 Global DNS Network Active
Netlify Content Distribution Network Active
Netlify Origin Servers Active
Google Cloud Storage Active
s3-ap-northeast-1 Active
s3-ap-northeast-2 Active
s3-ap-southeast-1 Active
s3-ap-southeast-2 Active
s3-ca-central-1 Active
s3-eu-central-1 Active
s3-eu-west-1 Active
s3-eu-west-2 Active
s3-eu-west-3 Active
s3-sa-east-1 Active
s3-us-east-2 Active
s3-us-standard Active
s3-us-west-1 Active
s3-us-west-2 Active
Component Status
API Service Active
Docs Active
Purging Active
Rendering Infrastructure Active
Sandbox Active
Stripe API Active
Web Administration Tools Active
Active
Amsterdam (AMS) Active
Ashburn (BWI) Active
Ashburn (DCA) Active
Ashburn (IAD) Active
Atlanta (ATL) Active
Atlanta (FTY) Active
Atlanta (PDK) Active
Auckland (AKL) Active
Boston (BOS) Active
Brisbane (BNE) Active
Buenos Aires (EZE) Active
Cape Town (CPT) Active
Chennai (MAA) Active
Chicago (CHI) Active
Chicago (MDW) Active
Chicago (ORD) Active
Columbus (CMH) Active
Content Delivery Network Active
Copenhagen (CPH) Active
Curitiba (CWB) Active
Dallas (DAL) Active
Dallas (DFW) Active
Denver (DEN) Active
Dubai (FJR) Active
Frankfurt (FRA) Active
Frankfurt (HHN) Active
Helsinki (HEL) Active
Hong Kong (HKG) Active
Houston (IAH) Active
Johannesburg (JNB) Active
London (LCY) Active
London (LHR) Active
Los Angeles (BUR) Active
Los Angeles (LAX) Active
Madrid (MAD) Active
Melbourne (MEL) Active
Miami (MIA) Active
Milan (MXP) Active
Minneapolis (MSP) Active
Montreal (YUL) Active
Mumbai (BOM) Active
Newark (EWR) Active
New York (JFK) Active
New York (LGA) Active
Osaka (ITM) Active
Palo Alto (PAO) Active
Paris (CDG) Active
Perth (PER) Active
Rio de Janeiro (GIG) Active
San Jose (SJC) Active
Santiago (SCL) Active
Sāo Paulo (GRU) Active
Seattle (SEA) Active
Singapore (SIN) Active
Stockholm (BMA) Active
Sydney (SYD) Active
Tokyo (HND) Active
Tokyo (NRT) Active
Tokyo (TYO) Active
Toronto (YYZ) Active
Vancouver (YVR) Active
Wellington (WLG) Active
Active
imgix DNS Network Active
NS1 Global DNS Network Active
Active
Netlify Content Distribution Network Active
Netlify Origin Servers Active
Active
Google Cloud Storage Active
s3-ap-northeast-1 Active
s3-ap-northeast-2 Active
s3-ap-southeast-1 Active
s3-ap-southeast-2 Active
s3-ca-central-1 Active
s3-eu-central-1 Active
s3-eu-west-1 Active
s3-eu-west-2 Active
s3-eu-west-3 Active
s3-sa-east-1 Active
s3-us-east-2 Active
s3-us-standard Active
s3-us-west-1 Active
s3-us-west-2 Active

Latest imgix outages and incidents.

View the latest incidents for imgix and check for official updates:

Updates:

  • Time: June 13, 2022, 11:20 p.m.
    Status: Postmortem
    Update: # What happened? On June 10, 2022, 07:16 UTC, the imgix service experienced an increase in elevated rendering errors. A fix was implemented at 08:35 UTC, which restored the service back to normal error levels.  # How were customers impacted? Between 07:16 UTC and 08:32 UTC, some customers received errors when making requests through the Rendering API. Previously cached assets continued to serve a successful response, but some files that were not cached returned a 502 or 503 error. At its peak, error rates reached 6% for requests to the Rendering API. # What went wrong during the incident? Erratic network behavior from our upstream network provider caused an increase in error rates to our backend services. As errors began to grow, one of our systems we designed to automatically remediate backend failures failed to trigger, allowing errors to surface through the Rendering API. Remediations were being identified, though we were delayed in posting a public status update. Eventually, a fix was pushed, immediately restoring service. # What will imgix do to prevent this in the future? We are investigating the network behavior detected at our upstream provider in order to update our configurations. We are expecting these changes to prevent a similar incident from occurring. We will also be fixing our automated tooling so that error rates get resolved before they impact the rendering service. Lastly, we will be revisiting our policies for status updates to ensure that incidents are communicated in a timely manner.
  • Time: June 13, 2022, 11:20 p.m.
    Status: Postmortem
    Update: # What happened? On June 10, 2022, 07:16 UTC, the imgix service experienced an increase in elevated rendering errors. A fix was implemented at 08:35 UTC, which restored the service back to normal error levels.  # How were customers impacted? Between 07:16 UTC and 08:32 UTC, some customers received errors when making requests through the Rendering API. Previously cached assets continued to serve a successful response, but some files that were not cached returned a 502 or 503 error. At its peak, error rates reached 6% for requests to the Rendering API. # What went wrong during the incident? Erratic network behavior from our upstream network provider caused an increase in error rates to our backend services. As errors began to grow, one of our systems we designed to automatically remediate backend failures failed to trigger, allowing errors to surface through the Rendering API. Remediations were being identified, though we were delayed in posting a public status update. Eventually, a fix was pushed, immediately restoring service. # What will imgix do to prevent this in the future? We are investigating the network behavior detected at our upstream provider in order to update our configurations. We are expecting these changes to prevent a similar incident from occurring. We will also be fixing our automated tooling so that error rates get resolved before they impact the rendering service. Lastly, we will be revisiting our policies for status updates to ensure that incidents are communicated in a timely manner.
  • Time: June 10, 2022, 9:04 a.m.
    Status: Resolved
    Update: Service has been completely restored.
  • Time: June 10, 2022, 9:04 a.m.
    Status: Resolved
    Update: Service has been completely restored.
  • Time: June 10, 2022, 8:48 a.m.
    Status: Monitoring
    Update: Our engineering team has applied a fix, restoring services to normal. We are currently monitoring the situation.
  • Time: June 10, 2022, 8:29 a.m.
    Status: Investigating
    Update: We are currently investigating elevated render error rates for uncached derivative images. We will update once when we obtain more information. Previously cached derivatives are not impacted.
  • Time: June 10, 2022, 8:29 a.m.
    Status: Investigating
    Update: We are currently investigating elevated render error rates for uncached derivative images. We will update once when we obtain more information. Previously cached derivatives are not impacted.

Updates:

  • Time: May 5, 2022, 6:54 a.m.
    Status: Resolved
    Update: We observed a short increase in rendering errors between the hours of 06:14 UTC to 06:23 UTC that was immediately resolved. While the incident is resolved, we are continuing to monitor the service and will continue to investigate the proximate cause.

Updates:

  • Time: May 5, 2022, 6:54 a.m.
    Status: Resolved
    Update: We observed a short increase in rendering errors between the hours of 06:14 UTC to 06:23 UTC that was immediately resolved. While the incident is resolved, we are continuing to monitor the service and will continue to investigate the proximate cause.

Updates:

  • Time: April 7, 2022, 5:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 7, 2022, 1:31 a.m.
    Status: Investigating
    Update: We are currently investigating reports of intermittent errors on various pages of the imgix Dashboard. The rendering service is not impacted.

Updates:

  • Time: April 7, 2022, 5:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 7, 2022, 1:31 a.m.
    Status: Investigating
    Update: We are currently investigating reports of intermittent errors on various pages of the imgix Dashboard. The rendering service is not impacted.

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Frequently Asked Questions - imgix

Is there a imgix outage?
The current status of imgix is: Systems Active
Where can I find the official status page of imgix?
The official status page for imgix is here
How can I get notified if imgix is down or experiencing an outage?
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What does imgix do?
imgix optimizes and caches your asset library for faster page loading, improved engagement, and streamlined workflow.