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Is there an imgix outage?

imgix status: Systems Active

Last checked: 6 minutes ago

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imgix outages and incidents

Outage and incident data over the last 30 days for imgix.

There have been 4 outages or incidents for imgix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for imgix

Outlogger tracks the status of these components for Xero:

API Service Active
Docs Active
Purging Active
Rendering Infrastructure Active
Sandbox Active
Stripe API Active
Web Administration Tools Active
Amsterdam (AMS) Active
Ashburn (BWI) Active
Ashburn (DCA) Active
Ashburn (IAD) Active
Atlanta (ATL) Active
Atlanta (FTY) Active
Atlanta (PDK) Active
Auckland (AKL) Active
Boston (BOS) Active
Brisbane (BNE) Active
Buenos Aires (EZE) Active
Cape Town (CPT) Active
Chennai (MAA) Active
Chicago (CHI) Active
Chicago (MDW) Active
Chicago (ORD) Active
Columbus (CMH) Active
Content Delivery Network Active
Copenhagen (CPH) Active
Curitiba (CWB) Active
Dallas (DAL) Active
Dallas (DFW) Active
Denver (DEN) Active
Dubai (FJR) Active
Frankfurt (FRA) Active
Frankfurt (HHN) Active
Helsinki (HEL) Active
Hong Kong (HKG) Active
Houston (IAH) Active
Johannesburg (JNB) Active
London (LCY) Active
London (LHR) Active
Los Angeles (BUR) Active
Los Angeles (LAX) Active
Madrid (MAD) Active
Melbourne (MEL) Active
Miami (MIA) Active
Milan (MXP) Active
Minneapolis (MSP) Active
Montreal (YUL) Active
Mumbai (BOM) Active
Newark (EWR) Active
New York (JFK) Active
New York (LGA) Active
Osaka (ITM) Active
Palo Alto (PAO) Active
Paris (CDG) Active
Perth (PER) Active
Rio de Janeiro (GIG) Active
San Jose (SJC) Active
Santiago (SCL) Active
Sāo Paulo (GRU) Active
Seattle (SEA) Active
Singapore (SIN) Active
Stockholm (BMA) Active
Sydney (SYD) Active
Tokyo (HND) Active
Tokyo (NRT) Active
Tokyo (TYO) Active
Toronto (YYZ) Active
Vancouver (YVR) Active
Wellington (WLG) Active
imgix DNS Network Active
NS1 Global DNS Network Active
Netlify Content Distribution Network Active
Netlify Origin Servers Active
Google Cloud Storage Active
s3-ap-northeast-1 Active
s3-ap-northeast-2 Active
s3-ap-southeast-1 Active
s3-ap-southeast-2 Active
s3-ca-central-1 Active
s3-eu-central-1 Active
s3-eu-west-1 Active
s3-eu-west-2 Active
s3-eu-west-3 Active
s3-sa-east-1 Active
s3-us-east-2 Active
s3-us-standard Active
s3-us-west-1 Active
s3-us-west-2 Active
Component Status
API Service Active
Docs Active
Purging Active
Rendering Infrastructure Active
Sandbox Active
Stripe API Active
Web Administration Tools Active
Active
Amsterdam (AMS) Active
Ashburn (BWI) Active
Ashburn (DCA) Active
Ashburn (IAD) Active
Atlanta (ATL) Active
Atlanta (FTY) Active
Atlanta (PDK) Active
Auckland (AKL) Active
Boston (BOS) Active
Brisbane (BNE) Active
Buenos Aires (EZE) Active
Cape Town (CPT) Active
Chennai (MAA) Active
Chicago (CHI) Active
Chicago (MDW) Active
Chicago (ORD) Active
Columbus (CMH) Active
Content Delivery Network Active
Copenhagen (CPH) Active
Curitiba (CWB) Active
Dallas (DAL) Active
Dallas (DFW) Active
Denver (DEN) Active
Dubai (FJR) Active
Frankfurt (FRA) Active
Frankfurt (HHN) Active
Helsinki (HEL) Active
Hong Kong (HKG) Active
Houston (IAH) Active
Johannesburg (JNB) Active
London (LCY) Active
London (LHR) Active
Los Angeles (BUR) Active
Los Angeles (LAX) Active
Madrid (MAD) Active
Melbourne (MEL) Active
Miami (MIA) Active
Milan (MXP) Active
Minneapolis (MSP) Active
Montreal (YUL) Active
Mumbai (BOM) Active
Newark (EWR) Active
New York (JFK) Active
New York (LGA) Active
Osaka (ITM) Active
Palo Alto (PAO) Active
Paris (CDG) Active
Perth (PER) Active
Rio de Janeiro (GIG) Active
San Jose (SJC) Active
Santiago (SCL) Active
Sāo Paulo (GRU) Active
Seattle (SEA) Active
Singapore (SIN) Active
Stockholm (BMA) Active
Sydney (SYD) Active
Tokyo (HND) Active
Tokyo (NRT) Active
Tokyo (TYO) Active
Toronto (YYZ) Active
Vancouver (YVR) Active
Wellington (WLG) Active
Active
imgix DNS Network Active
NS1 Global DNS Network Active
Active
Netlify Content Distribution Network Active
Netlify Origin Servers Active
Active
Google Cloud Storage Active
s3-ap-northeast-1 Active
s3-ap-northeast-2 Active
s3-ap-southeast-1 Active
s3-ap-southeast-2 Active
s3-ca-central-1 Active
s3-eu-central-1 Active
s3-eu-west-1 Active
s3-eu-west-2 Active
s3-eu-west-3 Active
s3-sa-east-1 Active
s3-us-east-2 Active
s3-us-standard Active
s3-us-west-1 Active
s3-us-west-2 Active

Latest imgix outages and incidents.

View the latest incidents for imgix and check for official updates:

Updates:

  • Time: May 24, 2024, 8:50 p.m.
    Status: Postmortem
    Update: # **Postmortem** # **What happened?** On May 23, 2024, at 19:23 UTC, an increased load on the rendering infrastructure was detected. Actions were taken to scale out our system to handle the additional traffic. This incident was resolved at 19:36.  # **How were customers impacted?** During the incident, customers experienced increased error rates for recent renders, intermediate errors increased in our system, and response times for requests increased.  # **What went wrong during the incident?** During the incident, our team implemented a service change that led to assets being dropped. This led to an increase in requests to our system. The increased requests to our system led to `429` and `5XX` errors. # **What will imgix do to prevent this in the future?** To prevent similar incidents, we will: * Improve procedures for pre-scaling instances during critical updates. * Conduct impact assessments before issuing significant changes. * Enhance monitoring and alerting systems to predict and manage load increases better.
  • Time: May 23, 2024, 7:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 23, 2024, 7:44 p.m.
    Status: Monitoring
    Update: On May 23rd, 19:19 UTC, we identified an issue affecting our rendering services due to a caching problem. This caused elevated rendering times and intermittent failures for some users. Our engineering team quickly diagnosed the issue and implemented a fix at 19:36 UTC. We are monitoring the system closely to ensure stability and confirm that the issue has been fully resolved. We appreciate your patience and understanding during this time.

Updates:

  • Time: May 9, 2024, 3:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2024, 5:13 a.m.
    Status: Identified
    Update: We have identified an issue that is causing assets to not display in the Asset Manager within the imgix dashboard. A fix has been deployed which is gradually restoring the Asset Manager. We expect all assets to be visible again in the Asset Manager within a few hours. The imgix Rendering API is not affected.

Updates:

  • Time: April 9, 2024, 10:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 9, 2024, 7:13 p.m.
    Status: Investigating
    Update: We are investigating issues with creating Microsoft Azure Sources. All images from existing Azure sources are unaffected.

Updates:

  • Time: April 2, 2024, 12:51 a.m.
    Status: Resolved
    Update: We have identified an issue that was preventing some newly fetched Origin images from being inserted into our Origin image cache, causing the same images to be re-fetched multiple times for new render requests. The impact time (UTC) was 3/21 20:30 - 3/29 0:50. The issue is resolved.

Updates:

  • Time: Feb. 20, 2024, 9:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 20, 2024, 9:35 p.m.
    Status: Investigating
    Update: Our engineering team is investigating a delay in purge requests. The rendering service is not impacted.

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Frequently Asked Questions - imgix

Is there a imgix outage?
The current status of imgix is: Systems Active
Where can I find the official status page of imgix?
The official status page for imgix is here
How can I get notified if imgix is down or experiencing an outage?
To get notified of any status changes to imgix, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of imgix every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does imgix do?
imgix optimizes and caches your asset library for faster page loading, improved engagement, and streamlined workflow.