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Is there an Imply Polaris outage?

Imply Polaris status: Systems Active

Last checked: 7 minutes ago

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Imply Polaris outages and incidents

Outage and incident data over the last 30 days for Imply Polaris.

There have been 0 outages or incidents for Imply Polaris in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Imply Polaris

Outlogger tracks the status of these components for Xero:

Home Active
Monitoring Active
Sign In Active
Ingest - AWS - AP South 1 Active
Query - AWS - AP South 1 Active
Ingest - AWS - EU Central 1 Active
Query - AWS - EU Central 1 Active
Ingest - AWS - EU West 1 Active
Query - AWS - EU West 1 Active
Ingest - AWS - US East 1 Active
Query - AWS - US East 1 Active
Ingest - AWS - US West 2 Active
Query - AWS - US West 2 Active
Ingest - Azure - DE West Central Active
Query - Azure - DE West Central Active
Ingest - Azure - US East Active
Query - Azure - US East Active
Component Status
Home Active
Monitoring Active
Sign In Active
Active
Ingest - AWS - AP South 1 Active
Query - AWS - AP South 1 Active
Active
Ingest - AWS - EU Central 1 Active
Query - AWS - EU Central 1 Active
Active
Ingest - AWS - EU West 1 Active
Query - AWS - EU West 1 Active
Active
Ingest - AWS - US East 1 Active
Query - AWS - US East 1 Active
Active
Ingest - AWS - US West 2 Active
Query - AWS - US West 2 Active
Active
Ingest - Azure - DE West Central Active
Query - Azure - DE West Central Active
Active
Ingest - Azure - US East Active
Query - Azure - US East Active

Latest Imply Polaris outages and incidents.

View the latest incidents for Imply Polaris and check for official updates:

Updates:

  • Time: May 30, 2023, 7:37 p.m.
    Status: Postmortem
    Update: On May 8th at 12:30 UTC our DNS service in us-east-1 was unable to handle the elevated request volume. At that time, projects hosted in us-east-1 as well as the Polaris UI globally became unavailable. API traffic to the other Polaris regions was not impacted. After scaling out our DNS service, access to Polaris was mostly restored by 13:32 UTC. We continued to observe sporadic errors that were resolved by restarting the originally overloaded DNS servers. ‌ This incident affected: Query.
  • Time: May 8, 2023, 2:24 p.m.
    Status: Resolved
    Update: Issues with the Polaris Query API have been resolved and we are operational. If you are still experiencing issues, please contact support.

Updates:

  • Time: April 4, 2023, 6:19 p.m.
    Status: Postmortem
    Update: From 11:26am to 12:00pm Pacific, customers in us-east-1 region started to receive intermittent errors creating jobs \(including ingestion jobs\). Pending and running jobs also experienced delays in updating their status and progress. The issues were caused by a data migration script that unexpectedly consumed excess resources on the Polaris job store in the us-east-1 region. Imply engineering has implemented a new process for data migrations to prevent issues of this nature.
  • Time: April 4, 2023, 6:19 p.m.
    Status: Resolved
    Update: Experienced 500 errors due to slow DB migrations

Updates:

  • Time: April 4, 2023, 6:15 p.m.
    Status: Postmortem
    Update: On March 26th at 16:10 UTC our DNS service in us-east-1 was unable to handle the elevated request volume. At that time, projects hosted in us-east-1 as well as the Polaris UI globally became unavailable. API traffic to the other Polaris regions was not impacted. After scaling out our DNS service, access to Polaris was mostly restored by 16:57 UTC. We continued to observe sporadic errors that were resolved by restarting the originally overloaded DNS servers, and Polaris was fully recovered by 17:40 UTC.
  • Time: March 26, 2023, 5:02 p.m.
    Status: Resolved
    Update: Issues with the Polaris Query API have been resolved and we are operational. If you are still experiencing issues, please contact support.
  • Time: March 26, 2023, 4:17 p.m.
    Status: Investigating
    Update: We are still experiencing elevated errors on the Polaris Query API endpoint. Teams are working on a solution.
  • Time: March 26, 2023, 4:17 p.m.
    Status: Investigating
    Update: We are still experiencing elevated errors on the Polaris Query API endpoint. Teams are working on a solution.
  • Time: March 26, 2023, 4:16 p.m.
    Status: Investigating
    Update: We are experiencing elevated errors on the Polaris Query API endpoint. Investigation is underway and updates will be forthcoming.

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Frequently Asked Questions - Imply Polaris

Is there a Imply Polaris outage?
The current status of Imply Polaris is: Systems Active
Where can I find the official status page of Imply Polaris?
The official status page for Imply Polaris is here
How can I get notified if Imply Polaris is down or experiencing an outage?
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