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Is there an Incorta outage?

Incorta status: Systems Active

Last checked: 8 minutes ago

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Incorta outages and incidents

Outage and incident data over the last 30 days for Incorta.

There have been 0 outages or incidents for Incorta in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Incorta

Outlogger tracks the status of these components for Xero:

GCP - Asia North East 1 (Tokyo) Active
GCP - Asia South East 1 (Singapore) Active
GCP - Europe West 2 (London) Active
GCP - Middle East Central 1 (Doha) Active
GCP - Middle East Central 2 (Dammam) Active
GCP - US Central 1 (Iowa) Active
GCP - US West 1 (Oregon) Active
Azure - UAE North (Dubai) Active
Azure - UK South (London) Active
Azure - West Europe (Netherlands) Active
Component Status
Active
GCP - Asia North East 1 (Tokyo) Active
GCP - Asia South East 1 (Singapore) Active
GCP - Europe West 2 (London) Active
GCP - Middle East Central 1 (Doha) Active
GCP - Middle East Central 2 (Dammam) Active
GCP - US Central 1 (Iowa) Active
GCP - US West 1 (Oregon) Active
Active
Azure - UAE North (Dubai) Active
Azure - UK South (London) Active
Azure - West Europe (Netherlands) Active

Latest Incorta outages and incidents.

View the latest incidents for Incorta and check for official updates:

Updates:

  • Time: Feb. 17, 2024, 9:03 a.m.
    Status: Resolved
    Update: The incident has be resolved. Incident Report: ### Summary: On 17 February , Network Data plane Takes Longer than Usual To Initialize. Customers in multiple GCP domains (cloud3, cloud4, cloud5 and cloud6) suffers from spark workloads pending for healthy compute nodes longer than usual. ### Root Cause: Forced upgrade for network data plane leads to degraded performance of network data plane of workers. The aim of the forced upgrade was to provide better secure and performance for management data planes. The forced upgrades was tested in internal different regions, but due to high concurrency and requests in cloud4, cloud5 and cloud6 it took some time to stabilize network data plane. ### Remediation and Prevention: Incorta Cloud Engineers alerted with workloads takes longer than usual, started immediately to investigate and mitigate the. issue within an hour of issue discovery. High demand of spark executors and slowness of spark executors to starts was correlated with the forced upgrade event of the data plane. If your service or application was affected, we apologize — this is not the level of quality and reliability we strive to offer you. Incorta Cloud is committed to preventing a repeat of this issue in the future and is completing the following actions: [Mitigation] Upgrade deprecated compute workloads. [Done] [Prevent] Exclude GKE clusters from the forced upgrade window of cloud provider. [Done] [Monitor] Improve monitoring of spark workload failures in Arcane. [In progress]
  • Time: Feb. 17, 2024, 8:17 a.m.
    Status: Monitoring
    Update: Mitigation applied and currently monitoring network data plane
  • Time: Feb. 17, 2024, 8:16 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 17, 2024, 7:44 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 17, 2024, 7:01 a.m.
    Status: Identified
    Update: mitigation is in progress for GCP - Europe West
  • Time: Feb. 17, 2024, 6:26 a.m.
    Status: Identified
    Update: The issue has been identified and fix implementation is in progress Issue: Forced upgrade for network data plane leads to incompatible versions between master and workers
  • Time: Feb. 17, 2024, 6:01 a.m.
    Status: Investigating
    Update: We are currently investigating the issue

Updates:

  • Time: Oct. 30, 2023, 8:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2023, 8:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 30, 2023, 8:25 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 30, 2023, 8:20 p.m.
    Status: Investigating
    Update: We are currently investigating authentication service for cloud portal. Impacted services: Cloud portal (cloud.incorta.com) Authentication to analytics and cmc remains healthy

Updates:

  • Time: Aug. 2, 2023, 7:25 p.m.
    Status: Resolved
    Update: This incident has been resolved root cause is under investigation
  • Time: Aug. 2, 2023, 7:01 p.m.
    Status: Monitoring
    Update: Authentication component is under monitoring now
  • Time: Aug. 2, 2023, 6:38 p.m.
    Status: Identified
    Update: Issue identified in portal authentication component Working on a resolution
  • Time: Aug. 2, 2023, 6:33 p.m.
    Status: Investigating
    Update: The cloud portal and the control panel both are affected
  • Time: Aug. 2, 2023, 6:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 2, 2023, 6:28 p.m.
    Status: Investigating
    Update: We are currently investigating the issue

Updates:

  • Time: May 15, 2023, 3:37 p.m.
    Status: Resolved
    Update: Partial Service Disturbance in cloud2 Impacted components: cluster connection process Impacted domain: cloud2 Root cause: under investigation

Updates:

  • Time: Feb. 20, 2023, 7:45 a.m.
    Status: Resolved
    Update: Issue identified in a communication component between portal and regions fix applied by dropping failed communication from communication queue further analysis is in progress
  • Time: Feb. 20, 2023, 7:40 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 5, 2023, 11 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 5, 2023, 11 a.m.
    Status: Identified
    Update: issue mitigated by cleaning up redundant configurations for different regions and cloud providers and restarting control plane communication with regions
  • Time: Feb. 5, 2023, 10:59 a.m.
    Status: Identified
    Update: issue identified in communication between control plane and different regions getting timeout, due to redundant configurations for regions and different cloud provider
  • Time: Feb. 5, 2023, 8:18 a.m.
    Status: Investigating
    Update: We experienced an issue while trying to access clusters list from the portal clusters not able to connect

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Frequently Asked Questions - Incorta

Is there a Incorta outage?
The current status of Incorta is: Systems Active
Where can I find the official status page of Incorta?
The official status page for Incorta is here
How can I get notified if Incorta is down or experiencing an outage?
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