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Is there an IgniteTech outage?

IgniteTech status: Under Maintenance

Last checked: a minute ago

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IgniteTech outages and incidents

Outage and incident data over the last 30 days for IgniteTech.

There have been 1 outages or incidents for IgniteTech in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for IgniteTech

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Field Force Manager Active
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Field Force Manager Active

Latest IgniteTech outages and incidents.

View the latest incidents for IgniteTech and check for official updates:

Updates:

  • Time: March 20, 2024, 9:27 p.m.
    Status: Resolved
    Update: As of 7:00PM UTC, we implemented a potential solution for the issue related to general app access and server communication. We have performed recovery procedures on our backend server, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: March 20, 2024, 5:14 p.m.
    Status: Monitoring
    Update: The new app download is now available if you recently (24 hours) upgraded your app to version 454 (19.0.0_r204) then you need to download the new version published 455 (19.0.0_r205) to be able to use StreetSmart without any issue.
  • Time: March 20, 2024, 4:29 p.m.
    Status: Monitoring
    Update: While we await the new version to be deployed for download we have made changes to mitigate the current issues and the app should now be operational again.
  • Time: March 20, 2024, 1:53 p.m.
    Status: Identified
    Update: We have identified the issue and a fix has been published. We will update this page as soon as the new version of the app is available for download.
  • Time: March 20, 2024, 12:38 p.m.
    Status: Identified
    Update: There is an ongoing incident on StreetSmart bridge that led to devices being disconnected and people not able to access the app. Our team is working on fixing the issue.

Updates:

  • Time: March 7, 2024, 4:29 p.m.
    Status: Resolved
    Update: We received confirmation by customers that the issue was solved. You can now execute searches normally. We thank you for your patience while our team was solving the issue.
  • Time: March 6, 2024, 10:13 p.m.
    Status: Monitoring
    Update: Our development team has implemented a hotfix to resolve this issue. We are now monitoring performance to confirm full resolution.
  • Time: March 6, 2024, 10:57 a.m.
    Status: Identified
    Update: We have identified the issue here and a fix is in progress.
  • Time: March 6, 2024, 3:47 a.m.
    Status: Investigating
    Update: We have received reports of customers experiencing "Page not loading" errors on search with no search results being returned. We are busy investigating this issue.

Updates:

  • Time: Feb. 9, 2024, 12:47 p.m.
    Status: Resolved
    Update: The issue affecting CMR reports showing "no data" after the 31st of December 2023 is now fixed for all customers. We thank you for your patience while our team was working on resolving the issue.
  • Time: Feb. 8, 2024, 7:44 a.m.
    Status: Monitoring
    Update: We are aware of an issue showing No Data in CMR Reports after 31st December 2023. Customers who reported the issue have the fix already actioned for their instances. We highly recommend you to subscribe to https://status.ignitetech.com/, to receive notifications about incidents and scheduled maintenance that can impact your operations.
  • Time: Feb. 7, 2024, 9:52 a.m.
    Status: Investigating
    Update: We are aware of an issue affecting CMR reports for some Jive HOP customers. Reports are showing no data for 2024. Our team is working on fixing the issue.

Updates:

  • Time: Feb. 8, 2024, 7:39 a.m.
    Status: Resolved
    Update: The monitoring revealed no new cases, the issue is closed.
  • Time: Feb. 6, 2024, 3:52 a.m.
    Status: Identified
    Update: Root cause has been identified and is still being addressed. Site is online at the moment, but still expecting intermittent issues.
  • Time: Feb. 5, 2024, 8:40 p.m.
    Status: Identified
    Update: We have identified the source of the problem and are working towards a permanent fix. Site is online at the moment but users might face unavailability intermittently as we keep working on the issue.
  • Time: Feb. 5, 2024, 7:13 p.m.
    Status: Investigating
    Update: We are aware of the "502 Bad Gateway" error affecting all Sococo users. Our team is investigating the issue, we will post regular updates to the status page.

Updates:

  • Time: Feb. 5, 2024, 1:19 p.m.
    Status: Resolved
    Update: The issue that was preventing logging on the Sococo platform is fully resolved and you should face no more issues when using Sococo. We thank you for your patience while we were solving the issue.
  • Time: Feb. 5, 2024, 12:35 p.m.
    Status: Investigating
    Update: We are aware of a "502 Bad Gateway" error affecting all Sococo users. Our team is investigating the issue.

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Frequently Asked Questions - IgniteTech

Is there a IgniteTech outage?
The current status of IgniteTech is: Under Maintenance
Where can I find the official status page of IgniteTech?
The official status page for IgniteTech is here
How can I get notified if IgniteTech is down or experiencing an outage?
To get notified of any status changes to IgniteTech, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of IgniteTech every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does IgniteTech do?
IgniteTech offers a platform for essential software solutions used by customers.

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