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Is there an IgniteTech outage?

IgniteTech status: Systems Active

Last checked: 2 minutes ago

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IgniteTech outages and incidents

Outage and incident data over the last 30 days for IgniteTech.

There have been 1 outages or incidents for IgniteTech in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for IgniteTech

Outlogger tracks the status of these components for Xero:

Field Force Manager Active
Component Status
Field Force Manager Active

Latest IgniteTech outages and incidents.

View the latest incidents for IgniteTech and check for official updates:

Updates:

  • Time: Jan. 2, 2024, 6:20 p.m.
    Status: Resolved
    Update: We are pleased to announce that the recent issue affecting our services has been successfully resolved. Our dedicated teams have worked diligently to address the problem and implement a solution that has been validated across different scenarios.
  • Time: Jan. 2, 2024, 6:05 a.m.
    Status: Identified
    Update: As of 5:30am UTC, we identified an issue with the backend configuration in the WebServer that prevents the Webpages from loading properly. This issue may cause Runtime errors to be displayed when trying to load the Olive-managed websites. We are looking into the issue and will provide you with more updates as they become available.
  • Time: Jan. 2, 2024, 3:59 a.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to server runtime error messages seen on the Olive sites and are working to identify the source of the issue reported.

Updates:

  • Time: Dec. 5, 2023, 9:14 a.m.
    Status: Resolved
    Update: A permanent fix was applied and we have received positive feedback following it. Should you have further issues, do not hesitate to reach out to support, and we will be happy to assist further!
  • Time: Nov. 29, 2023, 2:55 p.m.
    Status: Investigating
    Update: We have received reports of intermittent issues with email delivery to the outlook.com and hotmail.com domains. We are in contact with the relevant parties and will provide an update as soon as we have more information to share.

Updates:

  • Time: Nov. 22, 2023, 11:28 a.m.
    Status: Resolved
    Update: The issue with the Jive timeout issue has been resolved, as confirmed by monitoring and customer feedback indicating everything is functioning as expected. Should any additional problems arise, please contact the support team for further help.
  • Time: Nov. 22, 2023, 10:15 a.m.
    Status: Monitoring
    Update: As of 10:00 UTC, we implemented a fix for the intermittent errors on the backend services, and we can no longer reproduce the issue identified. We will continue to closely monitor the situation to ensure the issue remains resolved. We apologize for any inconvenience or difficulty you may have experienced due to this issue.
  • Time: Nov. 22, 2023, 9:57 a.m.
    Status: Identified
    Update: We are currently investigating an intermittent timeout issue relating to Jive, impacting EU and US customer instances, and are actively working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: Nov. 15, 2023, 11:31 a.m.
    Status: Resolved
    Update: The issue of emails not reaching some mailboxes or landing in SPAM when the cases are updated is now fixed. Thank you for your patience while we were resolving the issue.
  • Time: Nov. 15, 2023, 8:46 a.m.
    Status: Monitoring
    Update: A fix has been implemented and our testing shows that email notifications are now delivered to the inboxes without issues. We will monitor this situation for a few hours before declaring it as resolved.
  • Time: Nov. 15, 2023, 8:01 a.m.
    Status: Investigating
    Update: We are investigating additional reports from some case owners who are still not receiving notification emails and some others who do receive them but in the SPAM folder. The actual FogBugz cases are being updated, and notifications are appearing within FogBugz

Updates:

  • Time: Nov. 14, 2023, 3:33 p.m.
    Status: Resolved
    Update: The issue with Case Owners not receiving messages to their email inboxes, when their cases are updated is now fixed. Thank you for your patience while we were resolving the issue.
  • Time: Nov. 14, 2023, 2:40 p.m.
    Status: Investigating
    Update: Case owners are currently not receiving messages to their email inboxes, when their cases are updated. The actual FogBugz cases are being updated, and notifications are appearing within FogBugz, but the notification emails are not being received.

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Frequently Asked Questions - IgniteTech

Is there a IgniteTech outage?
The current status of IgniteTech is: Systems Active
Where can I find the official status page of IgniteTech?
The official status page for IgniteTech is here
How can I get notified if IgniteTech is down or experiencing an outage?
To get notified of any status changes to IgniteTech, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of IgniteTech every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does IgniteTech do?
IgniteTech offers a platform for essential software solutions used by customers.

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