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Is there an IgniteTech outage?

IgniteTech status: Systems Active

Last checked: 5 minutes ago

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IgniteTech outages and incidents

Outage and incident data over the last 30 days for IgniteTech.

There have been 1 outages or incidents for IgniteTech in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for IgniteTech

Outlogger tracks the status of these components for Xero:

Field Force Manager Active
Component Status
Field Force Manager Active

Latest IgniteTech outages and incidents.

View the latest incidents for IgniteTech and check for official updates:

Updates:

  • Time: Nov. 13, 2023, 10:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 13, 2023, 10:17 a.m.
    Status: Investigating
    Update: We implemented a fix and the cases are created and updated as expected. The emails sent while we were working on solving the issue should be reprocessed. Still, some might have to be resent if their delivery exceeded the number of retries already. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Nov. 13, 2023, 8:17 a.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to iinternal mailbox cases@fogbugz_instance not creating/updating cases. We have been made aware that the issue only affects cases@fogbugz_instance email addresses. Emails sent to external accounts do create/update cases.

Updates:

  • Time: Nov. 9, 2023, 6:28 a.m.
    Status: Resolved
    Update: As of 6:00 UTC, we implemented a solution for the issue related to the FirstRain website not loading. We have identified and corrected an I/O issue in the database, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Nov. 9, 2023, 4:35 a.m.
    Status: Investigating
    Update: We are currently investigating the issues relating to the FirstRain webpage and are working to identify the source of the issue reported. We will provide further updates as they become available

Updates:

  • Time: Nov. 3, 2023, 1:21 p.m.
    Status: Resolved
    Update: As monitoring revealed no new issue with Jive Connectivity and customers confirmed that everything works as expected, the issue is resolved. In case further issues are encountered, please reach out to the support team for further assistance.
  • Time: Nov. 3, 2023, 2:49 a.m.
    Status: Monitoring
    Update: As of 2:30 UTC, we implemented a fix for the intermittent connectivity errors on the backend rewards services, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced due to this issue.
  • Time: Nov. 3, 2023, 1:22 a.m.
    Status: Investigating
    Update: We are currently investigating an issue relating to Jive Connectivity impacting certain customer instances and are actively working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: Nov. 3, 2023, 3:49 a.m.
    Status: Resolved
    Update: We implemented a potential solution for the customers who were impacted by the FogBugz search and filtering issue. We can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Nov. 2, 2023, 4:56 p.m.
    Status: Monitoring
    Update: We have identified the cause of the outage experienced earlier today and are actively remediating all affected instances. Please be assured that, in addition to our remediation efforts, we are closely monitoring our servers to ensure optimal performance and stability. If you have opened a support ticket regarding this incident, we will provide direct updates through the ticket system. We will also notify all users once the issue has been fully resolved. We sincerely appreciate your continued patience and understanding as we work diligently to address this matter.
  • Time: Nov. 2, 2023, 3:03 p.m.
    Status: Investigating
    Update: As of 13:30 UTC, we identified an issue with API cases endpoint that causes Search and Filtering to fail. This issue impacts all customers using search related. We are investigating the issue and will provide further updates as they become available.
  • Time: Nov. 2, 2023, 2:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 2, 2023, 1:58 p.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to Search and Filtering failing and are working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: Sept. 14, 2023, 6:13 a.m.
    Status: Resolved
    Update: The issue that was disrupting Olive ODN UI with Server Runtime error messages is now solved. We thank you for your patience while our team was working on the fix.
  • Time: Sept. 14, 2023, 3:49 a.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to server runtime error messages seen on the Olive ODN UI and are working to identify the source of the issue reported. We will provide further updates as they become available. We thank you for your patience.

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Frequently Asked Questions - IgniteTech

Is there a IgniteTech outage?
The current status of IgniteTech is: Systems Active
Where can I find the official status page of IgniteTech?
The official status page for IgniteTech is here
How can I get notified if IgniteTech is down or experiencing an outage?
To get notified of any status changes to IgniteTech, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of IgniteTech every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does IgniteTech do?
IgniteTech offers a platform for essential software solutions used by customers.

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