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Is there an IgniteTech outage?

IgniteTech status: Systems Active

Last checked: 2 minutes ago

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IgniteTech outages and incidents

Outage and incident data over the last 30 days for IgniteTech.

There have been 1 outages or incidents for IgniteTech in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for IgniteTech

Outlogger tracks the status of these components for Xero:

Field Force Manager Active
Component Status
Field Force Manager Active

Latest IgniteTech outages and incidents.

View the latest incidents for IgniteTech and check for official updates:

Updates:

  • Time: March 12, 2023, 1:36 p.m.
    Status: Resolved
    Update: The fix was applied successfully, and the SSL certificates that had an expiration date of March 11th were renewed. Thank you for your patience while this was being resolved.
  • Time: March 12, 2023, 1:44 a.m.
    Status: Identified
    Update: As of 01:00 UTC, we identified an issue with the SSL certificates on the CMS login portals that causes a "connection is not private go back to safety" message, which is due to expired SSL certificates. This issue impacts those customers with certificates that expired on March 11th. We are applying a fix and will provide further updates as they become available.

Updates:

  • Time: Feb. 23, 2023, 12:29 p.m.
    Status: Resolved
    Update: After updating the values on our backend, this issue has been resolved. Thank you for your patience while this was being resolved.
  • Time: Feb. 23, 2023, 12:04 p.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to the screenshot tool not working and the missing screenshots and are working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: Feb. 15, 2023, 3:04 a.m.
    Status: Resolved
    Update: Our infrastructure and development teams have completed the investigation and we are glad to inform you that the issue is now resolved. There may be some delay in cases being created whilst the backlog is processed. Please create a Support ticket or update your existing Support ticket if you have one open already if problems persist.
  • Time: Feb. 14, 2023, 5:40 p.m.
    Status: Monitoring
    Update: Our infrastructure and development teams have completed the investigation and we are glad to inform you that the issue is now resolved. There may be some delay in cases being created whilst the backlog is processed. Please create a Support ticket or update your existing Support ticket if you have one open already if problems persist.
  • Time: Feb. 14, 2023, 2:12 p.m.
    Status: Investigating
    Update: Dear Customer, Our Infrastructure team has implemented a fix for the attachment handling. We are still investigating the issues below: - Reply to cases is not working - External Mailboxes are not converting emails to cases We will provide further updates as they become available.
  • Time: Feb. 14, 2023, 3:06 a.m.
    Status: Investigating
    Update: Dear Customer, Some new Symptoms related to this API issue have been identified. - Reply to cases is not working. - Adding attachments to cases is not working. - External Mailboxes are not converting emails to cases. We are currently working to identify the source of the issue reported and will provide further updates as they become available.
  • Time: Feb. 13, 2023, 8:16 p.m.
    Status: Investigating
    Update: Dear Customer, An intermittent issue affecting the email creation through the API has been identified . We are currently working to identify the source of the issue reported and will provide further updates as they become available.

Updates:

  • Time: Feb. 27, 2023, 2:05 p.m.
    Status: Resolved
    Update: We’re happy to announce that the permanent fix was put in place and the performance issue got solved, ingestion should be working as expected Thank you for your patience!
  • Time: Feb. 10, 2023, 3:01 p.m.
    Status: Investigating
    Update: The Email ingestion issue is intermittently appearing again despite our recovery actions. Our team is now working on a permanent fix. In the meantime, we have temporarily resolved the performance issue and the ingestion should be working fine. We thank you for your patience while we fix the root cause.
  • Time: Feb. 10, 2023, 3:34 a.m.
    Status: Monitoring
    Update: Our infrastructure team was able to perform changes in mails servers and our recent tests have yielded positive results. We no longer see delays in the email digestion service. We kindly ask you to test on your side and let us know if you face any further issues. In the meantime, we remain monitoring. We thank you for your patience.
  • Time: Feb. 9, 2023, 3:47 p.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to On-Demand mail ingestion and are working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: Feb. 8, 2023, 1:38 a.m.
    Status: Resolved
    Update: Our Development and Infrastructure teams have fixed the issue. You should have no issues anymore provisioning devices. We highly recommend you subscribe to the IgniteTech status page, to receive notifications about incidents and scheduled maintenance that can impact your operations. We thank you for your patience.
  • Time: Feb. 2, 2023, 11:33 p.m.
    Status: Identified
    Update: Our Development and Infrastructure teams have been analyzing this issue and believe they have successfully identified the potential root cause. We are attempting to permanently address this with the highest priority. We highly recommend you to subscribe to the IgniteTech Status page to receive notifications about incidents and scheduled maintenance that can impact your operations. We thank you for your patience.

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Frequently Asked Questions - IgniteTech

Is there a IgniteTech outage?
The current status of IgniteTech is: Systems Active
Where can I find the official status page of IgniteTech?
The official status page for IgniteTech is here
How can I get notified if IgniteTech is down or experiencing an outage?
To get notified of any status changes to IgniteTech, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of IgniteTech every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does IgniteTech do?
IgniteTech offers a platform for essential software solutions used by customers.

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