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Is there an IgniteTech outage?

IgniteTech status: Systems Active

Last checked: 8 minutes ago

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IgniteTech outages and incidents

Outage and incident data over the last 30 days for IgniteTech.

There have been 0 outages or incidents for IgniteTech in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for IgniteTech

Outlogger tracks the status of these components for Xero:

Component Status

Latest IgniteTech outages and incidents.

View the latest incidents for IgniteTech and check for official updates:

Updates:

  • Time: Aug. 3, 2023, 12:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2023, 9:53 a.m.
    Status: Monitoring
    Update: As of 9:00 UTC, maintenance for production deployment started for Olive software. While it is ongoing, customers may experience issues with Olive services, including Olive QA Authenticator Tool (QAAuther) and OlivConnect. The ETA for the maintenance is 3 hours. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.

Updates:

  • Time: June 14, 2023, 9:21 a.m.
    Status: Resolved
    Update: We are aware of an issue that impacted Streams for multiple customers, following the previous performance issue. This issue has now been fixed. If your stream is still empty, it needs to be recreated and it will work again. If it fails despite being recreated please open a new ticket with our Support team.
  • Time: June 13, 2023, 3:32 p.m.
    Status: Identified
    Update: Our team has implemented short-term remediation for the degraded performance impacting Jive Cloud US customers. With this in place, performance should begin stabilizing while our team finalizes a permanent fix. We will provide further updates as they become available.
  • Time: June 13, 2023, 2:01 p.m.
    Status: Investigating
    Update: We are aware of an issue causing degraded performace to Jive Cloud US customers. The issue is being investigated.

Updates:

  • Time: June 12, 2023, 9:37 a.m.
    Status: Resolved
    Update: We are happy to announce that the issue with the video embedding in the Jive Cloud instances has been resolved. In case further issues are encountered, please reach out to the support team for further assistance.
  • Time: June 12, 2023, 9:19 a.m.
    Status: Investigating
    Update: We are currently aware of an issue issue related to Jive Cloud videos that cannot be embedded, the UI prompts that the URL is invalid. The issue is currently under investigation

Updates:

  • Time: May 11, 2023, 8:20 p.m.
    Status: Resolved
    Update: We have received confirmation that no further image upload issues have been seen following the remediation steps taken. We apologize for any inconvenience or difficulty you may have experienced due to this issue.
  • Time: May 11, 2023, 7:55 p.m.
    Status: Monitoring
    Update: A network connectivity issue was identified, impacting storage access. Following the remediation of the connectivity issues, the trouble was addressed, and image uploads are once again appearing. Our team will continue monitoring to ensure no further trouble. We apologize for any inconvenience or difficulty you may have experienced due to this issue.
  • Time: May 11, 2023, 5:45 p.m.
    Status: Investigating
    Update: We are currently investigating an issue relating to certain Form Images not appearing for completed jobs and are working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: April 12, 2023, 8:36 a.m.
    Status: Resolved
    Update: As of 08:30 UTC, we implemented a potential solution for the remaining few customers who were impacted by the FogBugz searching issue. We have completed the re-indexing process, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: March 20, 2023, 10:27 a.m.
    Status: Identified
    Update: Reindexing is completed and operations are back to normal for the majority of the customers. We're aware that some users are still experiencing issues with custom filters after reindexing, and our development team is currently working to address those as soon as possible. We'll keep you updated on any further developments, and we apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: March 17, 2023, 12:49 p.m.
    Status: Identified
    Update: We have received positive feedback from customers after the index rebuild and backfill operation has been completed for their specific environments. We're aware that some users are experiencing issues with custom filters after reindexing, and our development team is currently working to address those as soon as possible. Please note that the reindexing is still ongoing; we appreciate your patience as we work to complete this process. We'll keep you updated on any further developments, and we apologize for any inconvenience this may cause in the meantime.
  • Time: March 17, 2023, 8:30 a.m.
    Status: Identified
    Update: The ElasticSearch index rebuild and the backfill of historical case data are still ongoing, as the previous ETA was rather underestimated. We deeply regret and apologize for the inconvenience. We will provide new updates as they become available.
  • Time: March 16, 2023, 12:36 p.m.
    Status: Identified
    Update: We are now working on rebuilding the Elasticsearch indices along with a complete backfill operation to cover historical data with the assistance of our Infrastructure and Development Teams. Considering the magnitude of the data, this operation is expected to last a few hours. We deeply regret and apologize for the inconvenience. We will provide new updates as they become available.
  • Time: March 16, 2023, 10:23 a.m.
    Status: Identified
    Update: As of 10AM UTC, we identified an issue with the ElasticSearch backend component that causes the current search/case visibility issues. We are investigating the issue and will provide further updates as they become available.
  • Time: March 16, 2023, 7:57 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 16, 2023, 7:53 a.m.
    Status: Investigating
    Update: We are currently investigating the issue of cases not being visible and are working to identify the source of the issue reported. We will provide further updates as they become available.

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Frequently Asked Questions - IgniteTech

Is there a IgniteTech outage?
The current status of IgniteTech is: Systems Active
Where can I find the official status page of IgniteTech?
The official status page for IgniteTech is here
How can I get notified if IgniteTech is down or experiencing an outage?
To get notified of any status changes to IgniteTech, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of IgniteTech every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does IgniteTech do?
IgniteTech offers a platform for essential software solutions used by customers.

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