Time: Jan. 30, 2019, 2:15 p.m.

Status: Resolved

Update: This issue has been fully resolved. Please note that any emails sent to @inspectorio.com email addresses during this outage were likely not received. We recommend resending any important emails sent to that email address domain within the past hour. Thank you for your patience while we worked to resolve this issue. If you encounter any other issues or concerns, please feel free to contact us at [email protected].

Time: Jan. 30, 2019, 1:42 p.m.

Status: Investigating

Update: The Inspectorio platform may not be loading when you try to access it. We apologize for this inconvenience. Our team is investigating and working to resolve this issue as soon as possible. In the meantime, please use https://app.inspectorio-platform.com. Thanks for your patience while we resolve this issue.

Time: Aug. 26, 2018, 6:02 a.m.

Status: Resolved

Update: All known duplicated issues have been resolved and system functionality continues to be normal. Thanks for your patience as we worked to close out all pending items. Please contact [email protected] with additional concerns.

Time: Aug. 23, 2018, 11:34 a.m.

Status: Monitoring

Update: Our team has removed most of the duplicated information on Inspectorio, but there are still some duplicated Purchase Orders and Bookings appearing on the platform. Thanks for your continued patience as we work to fully resolve this issue.

Time: Aug. 22, 2018, 10:05 a.m.

Status: Monitoring

Update: Stability has been restored across all modules. Our team is currently working to remove Purchase Orders, Bookings, and Reports that were duplicated during this period. Normal usage of the Inspectorio platform should be fully restored at this time. We will post a final update when we have removed the duplicated Purchase Orders, Bookings, and Reports to confirm all issues have been fully resolved.

Time: Aug. 22, 2018, 9:08 a.m.

Status: Investigating

Update: We are receiving reports of instability on the Inspectorio platform impacting the following platform components: - Booking Management - Reports Management - Inspection Services Mangement - Subscription Management You may experience difficulty taking actions on Bookings, Reports, Inspections, and inviting/managing users on Inspectorio. We are working to identify the cause of this instability and resolve it as quickly as possible. We will post updates here as soon as more information is available. Please feel free to subscribe to this status page to receive updates automatically when they are posted.

Time: Aug. 20, 2018, 2:55 a.m.

Status: Resolved

Update: We have successfully resolved all identified issues. Thank you for your patience as we worked to restore full stability to all components of the Inspectorio web and mobile platforms.

Time: Aug. 14, 2018, 1:17 a.m.

Status: Identified

Update: We have successfully resolved the issues related to the Android mobile platform. Normal usage and activity should be possible without any issues. Issues we're continuing to investigate: - Top Defect Recommender Issues - The root cause of this issue has been identified and we are currently working to address it as soon as possible.

Time: Aug. 13, 2018, 4:34 a.m.

Status: Identified

Update: We are updating the status page to reflect the key issues on which we're focusing our development efforts and removing a few of the previously communicated issues as they are impacting few to no users at this time: Issues we're removing: - Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. - Auto-Save Draft Booking - This feature is not working in very rare cases. Otherwise, it is functioning as expected. - Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. - Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. Issues we're continuing to investigate: - Android Mobile Platform - The Android Mobile Platform is currently inactive. We are working to restore functionality as soon as possible. The iOS Mobile Platform is working as intended. - Top Defect Recommender Issues - Top Defect Recommender is currently displaying empty information. We are working to restore full functionality of this feature as soon as possible.

Time: Aug. 13, 2018, 3:27 a.m.

Status: Identified

Update: We have identified the issues causing the below instability on Inspectorio. We are working to resolve each of the issues described below as quickly as possible. 1- Android Mobile Platform - The Android Mobile Platform is currently inactive. We are working to restore functionality as soon as possible. The iOS Mobile Platform is working as intended. 2- Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. 3- Auto-Save Draft Booking - This feature is not working in very rare cases. Otherwise, it is functioning as expected. 4- Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. 5- Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. 6- Top Defect Recommender Issues - Top Defect Recommender is currently displaying empty information. We are working to restore full functionality of this feature as soon as possible.

Time: Aug. 12, 2018, 2:52 p.m.

Status: Investigating

Update: 1- Android Mobile Platform - Outages may occur while you are using the Android Mobile Platform. We are working to restore full functionality as soon as possible. 2- Reset Booking Notifications Not Being Sent - When a Booking is reset, the notification may not be sent successfully. We are working to resolve this issue. 3- Auto-Save Draft Booking Not Working - The auto-save draft booking feature is not saving draft details successfully. 4- Analytics Data Is Inaccurate - Some data on analytics is not 100% accurate. No information has been lost. We are working to correct this. 5- Some Assignments Can’t Change Status to In-Progress - When an assignment is started, it may continue to display as released instead of changing status to In-Progress. 6- Top Defect Recommender Issues - Top Defect Recommender is experiencing some issues functioning properly at all times.

Time: June 1, 2018, 1:50 a.m.

Status: Resolved

Update: The Incident has been resolved, and we will continue to monitor the database for the next 48hrs. If you have any issues, please contact [email protected]

Time: May 31, 2018, 1:41 p.m.

Status: Monitoring

Update: All databases have been stabilized, and data restored. We will continue to monitor closely, and close the incident soon.

Time: May 31, 2018, 8:17 a.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues while continuing to make improvements to ensure normal performance is restored for any users who are still affected.

Time: May 31, 2018, 8:17 a.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.

Time: May 31, 2018, 1:55 a.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues while continuing to make improvements to ensure normal performance is restored for any users who are still affected.

Time: May 30, 2018, 4:21 p.m.

Status: Monitoring

Update: The issue should be solved for most users, and we will continue to monitor this closely until normal performance is restored. If you have any issues, please contact [email protected]. Thank you for your continued patience.

Time: May 30, 2018, 4:17 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: May 30, 2018, 2:40 p.m.

Status: Identified

Update: We are continuing data synchronization in the Dashboard, and Analytics component. Data has been restored for several of the affected accounts already.

Time: May 30, 2018, 1:27 p.m.

Status: Identified

Update: We have confirmed that a small percentage of users are being impacted by this issue. We are continuing to work on resolving the root cause so everyone can fully utilize the Dashboard and Analytics components.

Time: May 30, 2018, 12:08 p.m.

Status: Identified

Update: We were able to identify the root cause of this issue. It is connected to a large data migration event that occurred today. The size of this migration led to instability in the database used for the Dashboard and Analytics components which is why data is not being displayed as intended. We have already taken measures to begin correcting this event and are continuing to work on resolving it fully. We will continue to update here regularly as we make progress on restoring service for the Dashboard and Analytics components. Please note, all other components (Purchase Orders, Bookings, Assignments, and Reports) are stable and functioning as intended. Thank you for your continued patience.

Time: May 30, 2018, 12:06 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: May 30, 2018, 11:59 a.m.

Status: Identified

Update: We were able to identify the root cause of this issue. It is connected to a large data migration event that occurred today. The size of this migration led to instability in the database used for the Dashboard and Analytics components which is why data is not being displayed as intended. We have already taken measures to begin correcting this event and are continuing to work on resolving it fully. We will continue to update here regularly as we make progress on restoring service for the Dashboard and Analytics components. Please note, all other components (Purchase Orders, Bookings, Assignments, and Reports) are stable and functioning as intended. Thank you for your continued patience.

Time: May 30, 2018, 8:03 a.m.

Status: Investigating

Update: Some issues reported related to data in Dashboard and analytics. We are currently investigating the issue with the highest priority, and will provide more information as soon as we have an update.