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Outage and incident data over the last 30 days for Intuiface.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API Explorer | Active |
Management Console | Active |
Web Triggers | Active |
Analytics | Active |
Charts & Dashboards | Active |
Data Processing | Active |
Headless CMS | Active |
Headless CMS Base Servers | Active |
Headless CMS Media Repository | Active |
Headless CMS Web UI | Active |
Interface Asset services | Active |
System Information - GeoIP | Active |
Weather | Active |
View the latest incidents for Intuiface and check for official updates:
Description: We have identified the cause of this issue and the accounts affected. (This issue only affects 2% of all Intuiface accounts globally.) We will shortly be contacting each affected account with further information.
Status: Resolved
Impact: Major | Started At: June 29, 2023, 2:57 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: June 13, 2023, 7:44 p.m.
Description: The operating system for our AWS-based production servers was upgraded unexpectedly at 1am CET on 28-Oct, triggering a reboot of the servers hosting the [my.intuiface.com](http://my.intuiface.com) web server. Communication between the [my.intuiface.com](http://my.intuiface.com) web server and the AWS load balancer failed to work following the reboot due to a faulty web server configuration, causing the general unavailability of all [my.intuiface.com](http://my.intuiface.com) services, including new license activation, access to all dashboards, license purchases, etc. We identified the issue \(bad server configuration\), and its fix was applied at 8:30am CET. Our server upgrade procedure is under review and will be enhanced to prevent unexpected production server upgrades and configuration issues.
Status: Postmortem
Impact: None | Started At: Oct. 28, 2022, 4:37 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Sept. 9, 2022, 5:46 p.m.
Description: **What happened** At 5:30am UTC on 14-June, we initiated a [planned maintenance operation](https://status.intuiface.com/incidents/s6sx4t24r87k). At the end of the maintenance operation, we observed a significant increase in CPU usage for the Intuiface user database, triggering a high latency for [my.intuiface.com](http://my.intuiface.com/) access and license activation. Eventually, the database CPU usage went to 100%, preventing both access to [my.intuiface.com](http://my.intuiface.com/) and license activation of Players and Composers. \(Already running Players were not impacted due to an efficient fallback mechanism.\) During the incident, several attempts to identify and fix the issues were made, without definitive success, leading to rollback of the maintenance update. **How do we plan to remediate such incident in the future?** We are actively working on enhancing our performance testing tools and procedures, particularly those for environments simulating near-real-life licenses checks and license activations on a pre-production servers. We are also improving our incident management process for long lasting incidents so that rollbacks are triggered earlier during the incident, typically after one hour duration, thus reducing their negative impact.
Status: Postmortem
Impact: Major | Started At: June 14, 2022, 7:45 a.m.
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