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Is there an Invoca outage?

Invoca status: Systems Active

Last checked: 3 minutes ago

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Invoca outages and incidents

Outage and incident data over the last 30 days for Invoca.

There have been 0 outages or incidents for Invoca in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Invoca

Outlogger tracks the status of these components for Xero:

Call Routing Active
Dynamic Number Insertion and Attribution Active
APIs Active
Bulk RingPool API Active
Call API Active
Call Ingestion API Active
Calls in Progress API Active
Network Integration API Active
Signal API Active
SMS Messaging API Active
Transactions API Active
Facebook Active
Google Ads Active
Google Analytics Active
Integrations Active
Other Integrations Active
Webhooks Active
APIs Active
Call Routing Active
Dynamic Number Insertion and Attribution Active
Integrations Active
Invoca Europe Active
Platform Accessibility Active
Reporting Active
Signals Active
Voice Active
Invoca UI Active
Platform Accessibility Active
SSO/SAML Active
User Creation Active
Data Accessibility Active
Data Ingestion Active
Distributed Reporting Active
Enhanced Caller Profiles Active
Reporting Active
Rule-Based Signal Processing Active
Signal AI Processing Active
Signal AI Training Active
Signals Active
Call Ingestion Active
Call Recordings Active
Transcriptions Active
Voice Active
Component Status
Call Routing Active
Dynamic Number Insertion and Attribution Active
Active
APIs Active
Bulk RingPool API Active
Call API Active
Call Ingestion API Active
Calls in Progress API Active
Network Integration API Active
Signal API Active
SMS Messaging API Active
Transactions API Active
Active
Facebook Active
Google Ads Active
Google Analytics Active
Integrations Active
Other Integrations Active
Webhooks Active
Active
APIs Active
Call Routing Active
Dynamic Number Insertion and Attribution Active
Integrations Active
Invoca Europe Active
Platform Accessibility Active
Reporting Active
Signals Active
Voice Active
Active
Invoca UI Active
Platform Accessibility Active
SSO/SAML Active
User Creation Active
Active
Data Accessibility Active
Data Ingestion Active
Distributed Reporting Active
Enhanced Caller Profiles Active
Reporting Active
Active
Rule-Based Signal Processing Active
Signal AI Processing Active
Signal AI Training Active
Signals Active
Active
Call Ingestion Active
Call Recordings Active
Transcriptions Active
Voice Active

Latest Invoca outages and incidents.

View the latest incidents for Invoca and check for official updates:

Updates:

  • Time: Feb. 17, 2023, 4:17 p.m.
    Status: Resolved
    Update: Invoca Availability for January 2023: 100% Invoca Availability for Q1 2023: 100%

Updates:

  • Time: Jan. 9, 2023, 6:18 p.m.
    Status: Resolved
    Update: Invoca Availability for December 2022: 100% Invoca Availability for Q4 2022: 100%

Updates:

  • Time: Dec. 13, 2022, 3:59 p.m.
    Status: Resolved
    Update: Invoca Availability for November 2022: 100% Invoca Availability for Q4 2022: 100%

Updates:

  • Time: Nov. 4, 2022, 1:27 p.m.
    Status: Resolved
    Update: Invoca Availability for October 2022: 100% Invoca Availability for Q4 2022: 100%

Updates:

  • Time: Oct. 27, 2022, 1:18 p.m.
    Status: Postmortem
    Update: **Summary** Between 12:13 and 18:55 PT on October 19th, 2022 the Invoca platform experienced disruptions to the following services: * Reporting availability * Reporting data freshness * Signal processing * Post-call webhooks * Invoca web portal login * Transaction Events API requests and ordering While reporting data was delayed, no data was lost. There were no impacts to call routing or other Invoca services not listed. Availability and functionality varied per service and are detailed further below. ‌ **Sequence of events** Our metrics quickly alerted us to a problem and our engineering team was able to begin coordination and mitigation right away. The timeline below provides a high-level overview of key events, service availability,  and mitigation efforts: ‌ **12:25:** Automated monitoring notifies us of a problem in the data processing pipeline. **12:27:** Engineering teams start our incident response process. **12:31:** Isolation to a specific component in the data processing pipeline. **13:32:** First change deployed to attempt mitigation. Service for Invoca portal & Transaction Events API restored. Reports are still failing and new report data is delayed. **15:03:** Second change deployed for mitigation. This change enabled reports to be displayed on the portal, but new report data was still delayed. **16:01:** Incident fully mitigated. Final change deployed for mitigation. This change allowed the system to fully recover and report data started to catch up from this point. **18:55:** All reporting data was caught up, and the incident was fully resolved. ‌ **Why it happened** The main failure occurred in the backend used to move data for post-call processing and reporting. A recent change to a software library used in the backend introduced a defect in the logic used to re-queue failed data processing jobs. The retry logic would work for a typical amount of expected failures but could not slow down or stop retrying failed jobs when they accumulated. ‌ **What we did and what we’re doing** During the incident, we made a change to how the retry logic operates. This was key to resolving this incident both now and in the future. Post-incident, we’re planning additional changes: * Improvements in our ability to detect and troubleshoot issues in the data processing pipeline, allowing us to find problems sooner and resolve incidents faster * Removing the potential for a “snowball effect” to overwhelm the system with additional changes to retry logic for data processing * Speeding up our ability to deploy changes to the Invoca platform during incidents while maintaining our commitments to software lifecycle best practices
  • Time: Oct. 19, 2022, 11:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 19, 2022, 11:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 19, 2022, 10:39 p.m.
    Status: Investigating
    Update: The change has been deployed and is currently updated. New data is still delayed and we're continuing to work on this update.
  • Time: Oct. 19, 2022, 9:06 p.m.
    Status: Investigating
    Update: The change has been deployed and is currently updated. New data is still delayed and we're continuing to work on this update.
  • Time: Oct. 19, 2022, 8:44 p.m.
    Status: Identified
    Update: The change has been deployed and we are currently assessing the results. Thank you for your patience.
  • Time: Oct. 19, 2022, 8:17 p.m.
    Status: Identified
    Update: We have identified the issue and are prepping to deploy a fix. Targeting to deploy in the next 5-10 minutes.
  • Time: Oct. 19, 2022, 8:11 p.m.
    Status: Investigating
    Update: We are currently investigating issues with the Invoca platform reporting not loading as expected. Call records and associated data are being captured, but are taking longer than normal to become available in Invoca reporting after the call is completed. Updates will be provided as they become available.

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Frequently Asked Questions - Invoca

Is there a Invoca outage?
The current status of Invoca is: Systems Active
Where can I find the official status page of Invoca?
The official status page for Invoca is here
How can I get notified if Invoca is down or experiencing an outage?
To get notified of any status changes to Invoca, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Invoca every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Invoca do?
Invoca's analytics and automation service helps businesses optimize phone calls to acquire new customers more efficiently.

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