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Is there an Jira Service Management outage?

Jira Service Management status: Systems Active

Last checked: 9 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 9 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: Nov. 6, 2024, 9:59 a.m.
    Status: Resolved
    Update: Between 06/Nov/24 12:00 AM UTC to 06/Nov/24 9:22 AM UTC, we experienced Automation Audit Logs not loading for customers intermittently for Confluence, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
  • Time: Nov. 6, 2024, 6:11 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance with the Automation logs for Confluence, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. However, automation rule runs are not impacted. We will provide more details within the next hour.

Updates:

  • Time: Nov. 6, 2024, 8:46 a.m.
    Status: Resolved
    Update: Between 04/Nov/24 11:30 PM UTC to 05/Nov/24 10:47 AM UTC, we experienced problems with the automation limits for some Cloud customers for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
  • Time: Nov. 5, 2024, 12:43 p.m.
    Status: Investigating
    Update: We are investigating issues with incorrectly set automation limits for some customers and will provide updates here soon.

Updates:

  • Time: Nov. 5, 2024, 12:09 p.m.
    Status: Resolved
    Update: Between 05:00 UTC to 11:20 UTC, we experienced problems with dashboards and gadgets not loading for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
  • Time: Nov. 5, 2024, 10:11 a.m.
    Status: Investigating
    Update: We are investigating issues with gadgets and pages not loading for some customers. We will provide updates here soon.

Updates:

  • Time: Nov. 4, 2024, 1:53 p.m.
    Status: Resolved
    Update: Between 08:30 - 12:00 UTC, we experienced 500 errors for Jira Work Management, Jira Service Management, and Jira for some customers. The issue has been resolved and the service is operating normally.
  • Time: Nov. 4, 2024, 11:50 a.m.
    Status: Identified
    Update: We continue to work on resolving the intermittent 500 error for Jira Cloud products. We have identified the root cause and expect full recovery shortly.

Updates:

  • Time: Nov. 4, 2024, 12:02 p.m.
    Status: Resolved
    Update: Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
  • Time: Nov. 4, 2024, 11:49 a.m.
    Status: Identified
    Update: We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
  • Time: Nov. 4, 2024, 9:37 a.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Systems Active
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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