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Is there an Jira Service Management outage?

Jira Service Management status: Minor Outage

Last checked: 5 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 9 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: April 26, 2024, 12:19 a.m.
    Status: Resolved
    Update: Between 22 April 2024 0130 UTC to 23 April 1000 UTC, we experienced intermittent errors when linking issues for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
  • Time: April 22, 2024, 4:48 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the errors trying to link Issues and have mitigated the problem. We are now monitoring closely.
  • Time: April 22, 2024, 2:31 a.m.
    Status: Identified
    Update: We continue to work on resolving the link Issues in the Issue View functionality for Jira Work Management, Jira Service Management, and Jira Software. We have identified the root cause and expect recovery shortly.
  • Time: April 22, 2024, 2:27 a.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors when trying to link Issues in the Issue View for Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We have identified the root cause and we are now working to restore the functionality.

Updates:

  • Time: April 26, 2024, 12:19 a.m.
    Status: Resolved
    Update: Between 22 April 2024 0130 UTC to 23 April 1000 UTC, we experienced intermittent errors when linking issues for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
  • Time: April 22, 2024, 4:48 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the errors trying to link Issues and have mitigated the problem. We are now monitoring closely.
  • Time: April 22, 2024, 2:31 a.m.
    Status: Identified
    Update: We continue to work on resolving the link Issues in the Issue View functionality for Jira Work Management, Jira Service Management, and Jira Software. We have identified the root cause and expect recovery shortly.
  • Time: April 22, 2024, 2:27 a.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors when trying to link Issues in the Issue View for Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We have identified the root cause and we are now working to restore the functionality.

Updates:

  • Time: April 3, 2024, 10:22 a.m.
    Status: Resolved
    Update: Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally.
  • Time: April 3, 2024, 10:13 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 3, 2024, 9:50 a.m.
    Status: Identified
    Update: We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Updates:

  • Time: April 3, 2024, 10:22 a.m.
    Status: Resolved
    Update: Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally.
  • Time: April 3, 2024, 10:13 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 3, 2024, 9:50 a.m.
    Status: Identified
    Update: We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Updates:

  • Time: April 3, 2024, 8:25 a.m.
    Status: Resolved
    Update: We have identified the list of tenants affected by this change and will be reaching out to the customers to share details about the issue and the required changes. In the meantime, if you have any queries, kindly reach out to support through https://support.atlassian.com/.
  • Time: April 3, 2024, 7:25 a.m.
    Status: Identified
    Update: We have detected an issue with the incoming email not working due to a cipher mismatch that is impacting our Jira Service Management customers. We've implemented changes to our cipher support across Jira Software, Jira Work Management, and Jira Service Management. Unsupported ciphers, not explicitly listed on our "Supported Security Protocols for Atlassian Cloud Products" page (https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/), have been removed. This means that inbound email processing on these platforms using unsupported ciphers will no longer be supported. We strongly encourage our customers to switch to a supported cipher from the list provided on our "Supported Security Protocols for Atlassian Cloud Products" page.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Minor Outage
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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