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Is there an Jira Service Management outage?

Jira Service Management status: Systems Active

Last checked: 2 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 7 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: Sept. 12, 2024, 9:28 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Sept. 12, 2024, 3:56 p.m.
    Status: Identified
    Update: Earlier today, we experienced issues with Automation. The issue has been resolved for Jira Service Management and Jira, we are working on fixing the issue for Confluence.
  • Time: Sept. 12, 2024, 12:25 p.m.
    Status: Investigating
    Update: We are investigating an issue with Automation that is impacting Confluence, Jira, and Jira Service Management cloud customers. You might see the following issues: - Affected customers won't see any of the previously configured Automation rules - These automation rules are not executing at the moment We are actively working on this and will provide more details shortly.

Updates:

  • Time: Sept. 12, 2024, 11:51 p.m.
    Status: Resolved
    Update: Between 2024-09-09 11:06 UTC to 2024-09-12 10:24 UTC, we experienced elevated error rates for Jira issue creation for Jira Cloud. The issue has been resolved and the service is operating normally.
  • Time: Sept. 12, 2024, 7:02 a.m.
    Status: Identified
    Update: We continue to work on resolving the Jira issue creation function for Jira Cloud. We have identified the root cause and expect recovery shortly.
  • Time: Sept. 12, 2024, 5:51 a.m.
    Status: Investigating
    Update: We are investigating an issue with creating Jira issues that is impacting some Jira Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Sept. 12, 2024, 3:28 a.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Sept. 12, 2024, 2:40 a.m.
    Status: Monitoring
    Update: We have identified the root cause and the issue appears to be resolved.
  • Time: Sept. 12, 2024, 2:08 a.m.
    Status: Investigating
    Update: Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

Updates:

  • Time: Sept. 11, 2024, 4:08 p.m.
    Status: Resolved
    Update: Between 11/Sep/24 1:00 AM UTC to 11/Sep/24 2:22 PM UTC, we experienced service degradation for Jira Service Management - Assets which also impacted few of our Ecosystem partners. The issue has been resolved and the service is operating normally.
  • Time: Sept. 11, 2024, 3:41 p.m.
    Status: Monitoring
    Update: From our investigation the incident is limited to certain patterns of AQL being used by our customers. We have mitigated the impact and are now monitoring closely.
  • Time: Sept. 11, 2024, 2 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for some Jira Service Management Cloud customers on their Assets workflow. Team is investigating and We will provide more details as soon as we can.

Updates:

  • Time: Sept. 11, 2024, 3:30 p.m.
    Status: Resolved
    Update: Between 10/Sep/24 8:00 PM UTC to 11/Sep/24 11:00 AM UTC, we experienced a service degradation for Jira Service Management and Jira. The issue was related to replies to email being incorrectly treated as a new Ticket/Issue. The incident has been resolved and the service is operating normally.
  • Time: Sept. 11, 2024, 12:56 p.m.
    Status: Monitoring
    Update: Between 1.30am IST to 4.30pm IST, replies to Jira and JSM emails were creating duplicate issues/tickets instead of getting added as comments to the original issue/ticket. We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
  • Time: Sept. 11, 2024, 12:15 p.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for some Jira Service Management and Jira Cloud customers where replying to the emails are creating new Issue/Tickets instead of adding replies as comments. We will provide more details once we identify the root cause.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Systems Active
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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