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Is there an Jira outage?

Jira status: Systems Active

Last checked: 11 minutes ago

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Jira outages and incidents

Outage and incident data over the last 30 days for Jira.

There have been 10 outages or incidents for Jira in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira

Outlogger tracks the status of these components for Xero:

Administration Active
Authentication and User Management Active
Automation for Jira Active
Create and edit Active
Marketplace Active
Mobile Active
Notifications Active
Purchasing & Licensing Active
Search Active
Signup Active
Viewing content Active
Component Status
Administration Active
Authentication and User Management Active
Automation for Jira Active
Create and edit Active
Marketplace Active
Mobile Active
Notifications Active
Purchasing & Licensing Active
Search Active
Signup Active
Viewing content Active

Latest Jira outages and incidents.

View the latest incidents for Jira and check for official updates:

Updates:

  • Time: Dec. 13, 2023, 4:34 p.m.
    Status: Resolved
    Update: 13-Dec-2023 12.30 PM UTC: Most customers have confirmed that they are no longer facing the issue, we will continue to monitor.
  • Time: Dec. 13, 2023, 4:26 p.m.
    Status: Identified
    Update: 13-Dec-2023 12:00 PM UTC: The incident root cause is currently being investigated and the most likely cause is related to the Jira SSR(Server Side Rendering) Frontend gateway service not being accessible and falling back to an HTML blank page. It is a rare use case that will be mitigated in the next hours by properly handling the falling back logic.
  • Time: Dec. 13, 2023, 4:25 p.m.
    Status: Investigating
    Update: 13-Dec-2023 7.30 AM UTC: Some customers started reporting that they are no longer facing the issue.
  • Time: Dec. 13, 2023, 4:24 p.m.
    Status: Investigating
    Update: 13-Dec-2023 6.40 AM UTC: We are investigating cases were Jira Software, JSM appears to not be loading correctly for some users in Asia Pacific and Europe region. Customers were greeted with a white screen and black lines.

Updates:

  • Time: Dec. 4, 2023, 5:15 p.m.
    Status: Resolved
    Update: The systems are stable after the fix and monitoring for a specified duration
  • Time: Dec. 4, 2023, 5:15 p.m.
    Status: Resolved
    Update: The systems are stable after the fix and monitoring for a specified duration
  • Time: Dec. 4, 2023, 4:59 p.m.
    Status: Monitoring
    Update: The issue was identified and a fix implemented. We are monitoring currently.
  • Time: Dec. 4, 2023, 4:54 p.m.
    Status: Identified
    Update: We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet
  • Time: Dec. 4, 2023, 4:54 p.m.
    Status: Identified
    Update: We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet
  • Time: Dec. 4, 2023, 4:43 p.m.
    Status: Identified
    Update: Including Atlassian Developer
  • Time: Dec. 4, 2023, 4:43 p.m.
    Status: Identified
    Update: Including Atlassian Developer
  • Time: Dec. 4, 2023, 4:33 p.m.
    Status: Identified
    Update: We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.
  • Time: Dec. 4, 2023, 4:33 p.m.
    Status: Identified
    Update: We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.

Updates:

  • Time: Dec. 1, 2023, 9:43 p.m.
    Status: Resolved
    Update: Between 01:29 UTC to 21:30 UTC, we experienced a missing Create Component button for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
  • Time: Dec. 1, 2023, 7:37 p.m.
    Status: Identified
    Update: We continue to work on resolving the Create Component being missing for Jira Work Management, Jira Service Management, and Jira Software. We have identified the root cause and expect recovery shortly.
  • Time: Dec. 1, 2023, 6:25 p.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: Dec. 1, 2023, 9:43 p.m.
    Status: Resolved
    Update: Between 01:29 UTC to 21:30 UTC, we experienced a missing Create Component button for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
  • Time: Dec. 1, 2023, 7:37 p.m.
    Status: Identified
    Update: We continue to work on resolving the Create Component being missing for Jira Work Management, Jira Service Management, and Jira Software. We have identified the root cause and expect recovery shortly.
  • Time: Dec. 1, 2023, 6:25 p.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: Dec. 5, 2023, 6:34 p.m.
    Status: Resolved
    Update: We have not observed any further complaints of this issue and believe the matter is resolved.
  • Time: Dec. 4, 2023, 6:07 a.m.
    Status: Monitoring
    Update: We have identified some delays in the delivery of emails which should be resolved now. Customers who retried are expected to receive the exports. We are currently monitoring the situation.
  • Time: Dec. 1, 2023, 9:11 p.m.
    Status: Investigating
    Update: Some end users have confirmed that they are now able to receive the email to download the export file. The issue might still persist for a small number of customers and we will keep monitoring and investigating further. However, there are indications that the frequency for the issue has been reduced. We will provide further updates early next week.
  • Time: Dec. 1, 2023, 2:47 a.m.
    Status: Investigating
    Update: Some end users confirmed that they are now able to receive the email to download the export file. The issue still persists for some customers and we are working with them to identify and investigate this issue further.
  • Time: Dec. 1, 2023, 1:24 a.m.
    Status: Investigating
    Update: We are investigating cases where some customers aren't receiving email notification to download the file when exporting users from User Management. We will provide more details within the next hour.

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Frequently Asked Questions - Jira

Is there a Jira outage?
The current status of Jira is: Systems Active
Where can I find the official status page of Jira?
The official status page for Jira is here
How can I get notified if Jira is down or experiencing an outage?
To get notified of any status changes to Jira, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira do?
Jira is a project management tool that helps agile teams plan, track, and release software. It enables users to achieve seemingly impossible tasks.

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